Service Advisor

Job Responsibilities At Scania, we believe that great service starts with people. Our employees help customers keep their vehicles moving. We know that quality service is not just about repairing a vehicle – it is primarily about people, trust and finding the right solutions. We are looking for a service advisor who will be a partner to our customers and colleagues in the workshop. A person who can listen, plan, communicate and together with the team ensure that every service order is handled professionally from start to finish. What you will do You will be the main contact for customers during the entire service process. This means that you will: - receive vehicles into service and agree on the scope of repairs with customers, - plan workshop work together with mechanics and coordinate the progress of orders, - continuously inform customers about the status of repairs and suggest the best solutions, - cooperate with the spare parts warehouse and other colleagues in the service, - ensure the administration of service orders including invoicing, - take care of long-term relationships with customers and their satisfaction. Who we are looking for Approach is more important to us than a list of experiences. We will appreciate it if you: - have technical or automotive education, - have experience from service or the automotive environment, - enjoy communicating with customers and finding solutions, - can organize your work well and determine priorities, - cooperation is as important to you as independence, - work carefully and responsibly, - master basic computer work, - hold a Group B driver's license. Knowledge of Scania trucks, English or a Group C driver's license are an advantage, not a condition. Why Scania At Scania, we believe that the best results are achieved where people are given trust, space for development and support from their team. Therefore, we offer you: - stable background of an international company with a long-term vision, - regular education and professional training including the latest technologies, - the opportunity to work with modern vehicles and technologies of the future – electric, hybrid, CNG and LNG, - appropriate financial compensation and regular salary increases, - monthly bonuses and supplements beyond the law, - 5 weeks of vacation, - meal vouchers worth 360 CZK per shift, MultiSport card and other benefits, - a friendly team that helps each other.