Sales and Customer Service Representatives

FINDelivery | Espoo | Several positions We are hiring several people for sales and customer service at FINDelivery. In this role, you will help our customers and merchants, promote the use of our service, and ensure that interactions run smoothly. You will work as part of a growing Finnish food-delivery service. About FINDelivery FINDelivery Oy is a new kind of domestic platform service and a sustainable challenger in food delivery. We connect local restaurants, customers, and couriers in a fairer way that creates more benefits for everyone involved. We believe food tastes better when everyone is doing well. We are currently preparing to launch our service in Helsinki using smart and ecological order management. Food delivery is only the beginning: our aim is to expand the range of services in our app to other sectors in the future, so our customers can find everything they need in one place. In the future, one app, FINDelivery, will be enough. Learn more: www.fin-delivery.com. The role and responsibilities · Serve and advise customers and merchants by phone, email, and chat. · Present Fin Delivery's service and support sales by contacting new and existing merchants. · Identify the needs of customers and merchants and help find suitable solutions. · Handle matters related to orders, contracts, and customer information in our systems. · Investigate problems and work with the rest of the team to resolve them. · Help ensure that merchant service information and customer interactions remain up to date. Working hours and workplace The work is at our office in Espoo. Shifts are scheduled according to service needs between 8:30 a.m. and 9:30 p.m. Working hours are 0–37.5 hours per week. Shifts are agreed through workforce planning. The job is also well suited to a student or as a traineeship. What we hope from you · Experience in sales and/or customer service. We also value strong motivation to learn in the role. · Fluent Finnish and English; other language skills are an advantage. · A service-minded, proactive, and solution-oriented approach. · The ability to use digital systems and handle several matters at the same time, including during busy periods. · Readiness to work varying shifts during the agreed service hours. Pay Pay is made in accordance with the terms of PAM's collective agreement for the customer service and telemarketing sector. Pay is determined by the job's demand group and work experience. Applicable supplements under the collective agreement are paid where relevant. What we offer · A varied role combining sales and customer service. · Onboarding for the role and the team's support in day-to-day work. · An opportunity to develop your skills in a growing Finnish company. · A work community where you can influence the experience of customers and merchants. Apply for the role Send your application and CV with the subject line “ASPA” to rekry@fin-delivery.com by 1 November at the latest. Briefly describe your sales and customer service experience and when you could start. You do not need to be an industry professional; being accurate and conscientious is enough. We process applications in the order they arrive and fill the positions once suitable candidates are found.