Entitlement Analyst
The Entitlement Analyst role at AlphaSense involves enabling access to broker research content for customers, acting as a liaison between customers, sales teams, and content partners. Responsibilities include processing Content Authorization requests, collaborating with sales teams and broker partners to gather required information, resolving customer queries, tracking progress in the CRM, and proposing enhancements to improve efficiency. Ideal candidates are customer-focused, organized, and skilled in communication, with proficiency in Microsoft Office and CRM tools. Experience in handling tickets through email, chat, or phone is a plus. The role is part of a high-growth India-based team and supports international markets.
Job Details
Responsibilities
- Process Content Authorization requests by following SOPs
- Collaborate with sales teams and broker partners to gather required information
- Resolve customer queries and concerns
- Track progress in CRM and ensure transparency
- Suggest process and system enhancements to increase efficiency
- Assist with special projects as assigned
Requirements
- 1-3 years of experience in customer support or similar roles
- Proficiency with CRM tools (Salesforce or equivalent)
- Strong written and verbal communication skills
- Attention to detail and organizational abilities
- Good problem-solving and analytical skills
- Team player with cross-functional collaboration
Skills & Technologies
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