Service Manager End User Services

**We are looking for a Service Manager – End User Services,** AD and VDI to take responsibility for service management, continuous improvement and development of services and solutions within Active Directory (AD) and Azure Virtual Desktop Infrastructure (VDI). **In this role**, you will act as the single point of contact for business stakeholders and vendors regarding IT-related topics in your service area. **Key responsibilities** - Manage daily IT service operations, vendor relationships, service budgets, forecasts and budget compliance - Ensure services are available, efficient and effective, while monitoring and reporting on service performance - Design, optimize and troubleshoot AD-related services, including group lifecycle, OU structures, GPO assignments and access control hygiene - Manage Azure VDI-related topics, including FSLogix profiles, performance, application packaging and delivery - Drive continuous improvement, harmonization and rationalization within the service area - Chair Change Advisory Board (CAB) meetings and participate in other relevant CABs - Maintain service documentation, CMDB accuracy, software licenses and third-party service contracts, while mentoring specialists and sharing knowledge - Option for on-call if needed. **What we are looking for** - B.Sc./M.Sc. in Computer Science, IT or equivalent industry experience - 5+ years of experience in AD and/or VDI technologies and operations - ITIL Foundation certification or similar service management experience - Solid understanding of AD DS, DNS, DHCP, GPO fundamentals, user/group administration, security and Azure VDI components - Fluent English skills, analytical mindset, hands-on attitude and strong communication and cooperation skills **What Outokumpu offers** - A key role in a global company and modern IT environment - Opportunity to develop and improve global end user services - Collaborative colleagues and support from the wider IT organization - Opportunities for learning, knowledge sharing and professional growth - Flexible working practices, including hybrid work **For more information about the position**, please contact Head of End User Services, Satu Nuutinen via phone on 13 August between 9:00–10:00. **Please submit your application by 30 August. We look forward to hearing from you!** **The selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment**