Customer Service Representative

Posti is Finland’s leading company in the postal and logistics sector. We mediate messages, parcels and even dreams – electronically and physically. The renewed Posti is built by a diverse group from mail carriers to developers of digital business and AI experts. In a large company opportunities are immense. Join us to build the future of Posti! We are seeking customer advisors for corporate and private customer service. As a customer advisor you help our customers in all situations where they need our help. You serve customers via multiple channels, such as phone (inbound and outbound calls), email and chat, where the phone is your main tool. Your goal is to create excellent customer encounters by mapping customer needs and offering the best solutions with strong communication and problem-solving skills. The work is fast-paced and goal oriented within customer service and contact centers. Each day you meet many different customer situations, and not all follow a fixed script. You have the ability to quickly absorb new information, efficiently pull information from several sources and make decisions even when there is no ready-made answer. The quality of customer service, efficiency and customer experience are monitored through various metrics. Therefore the role suits someone who thrives in target-driven work, wants to continuously develop their skills and can combine high service quality with an efficient way of working. This is an excellent opportunity for someone who loves customer service, enjoys varied days and is enthusiastic and brave when meeting different people and situations. To succeed in the role you need to be stress-tolerant, resilient and able to switch quickly between situations. In return you will have the opportunity to develop into a versatile customer service professional in an environment where learning is a natural part of daily life. We train and support you in all areas to create world-class customer encounters. We are hiring several customer advisors for our upcoming Christmas season for fixed-term employment. The employment starts on 19 October 2026 and lasts until 31 December 2026. The job is full-time (37.5 hours per week). Customer service is open every day, also weekends, from 06:00 to 20:00. In autumn and the upcoming Christmas season shifts will mainly be weekdays 08:00–20:00 and Saturdays 08:00–16:00. However, we expect you to work during the full opening hours. Our office is located in Ilmala, Helsinki with good transport connections. The salary for the position is €13.78 per hour.