Customer Success Manager

As a Customer Success Manager (CSM), you’ll be the go-to person for our most valued customers — a strategist, relationship builder, and growth champion. You’ll build long-term, value-driven partnerships by ensuring smooth onboarding, proactive engagement, and tailored solutions that maximise adoption, drive growth, and prevent churn. You’re someone who thrives on autonomy and loves creating impact — turning everyday interactions into lasting relationships. You’re not just maintaining accounts; you’re transforming them. What You’ll Do Lead smooth, value-driven onboarding experiences that ensure quick customer adoption. Build and nurture trusted relationships, acting as a strategic advisor to key stakeholders. Proactively manage your portfolio — identifying risks early and driving retention and renewals. Spotting and seizing cross-sell and upsell opportunities to expand customer value. Collaborating with Product, Sales, and Support to deliver seamless customer experiences. Championing customer satisfaction, representing their voice to drive continuous improvement. What We’re Looking For Proven experience in Customer Success, Account Management, or Retention, ideally in a SaaS or tech environment. Strong relationship-building and communication skills, acting as a consultative advisor to your client portfolio. Demonstrates the ability to identify opportunities, mitigate churn risks, and drive value at every stage of the customer lifecycle. Experience working cross-functionally with Sales, Product, and Support to deliver unified outcomes. A self-starter who takes ownership, prioritises effectively, and thrives in a dynamic, fast-growing environment.