Monthly

€2,778

Posted August 19, 2026 · 5 days agoLast seen August 23, 2026Deadline November 21, 2026

Signify Technology · Company insights

Help Desk / IT Support Analyst

Remote - United States

Remote · Operations & Support

Contract · Mid-Level

English

No People Management

3 years experience

How this salary compares

Salary Context: Help Desk / IT Support Analyst

Hover or tap a row for full statistics (EUR / month on this chart).

All roles in Remote - United States

€1,667

€17,242

From job ad (Mid-Level)

€3,520

Salary analysis

Compared with the selected benchmark ("All roles in Remote - United States"), this listing's salary midpoint is about 63% lower. The offer still falls within the benchmark range (€1,667–€17,242). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 10 comparable listings.

Monthly salary comparison for Help Desk / IT Support Analyst
Market	Lower bound (25th percentile)	Median	Upper bound (75th percentile)
All roles in Remote - United States	€1,667/per month	€10,711/per month	€17,242/per month
From job ad (Mid-Level)	€3,520/per month	€3,520/per month	€3,520/per month

About the role

Role Location: US remote. Hybrid in Tucson, Arizona is a plus but not required. The company is fintech and building out its internal support function to support fast expanding customer base. This is a large, well established team with Level 2 and Level 3 model. Responsibilities include Level 2/3 support, in-depth troubleshooting, root-cause analysis, access management, incident logging, 24/7 shift across 7 days, collaboration with engineering, and knowledge-centred support.

Job Details

Responsibilities

Provide Level 2 and Level 3 support to remote end users across a distributed environment.
Troubleshoot software, application, and connectivity issues in depth, rather than triaging and escalating.
Diagnose obscure faults across complicated distributed systems and establish root cause before escalating.
Manage user access and permissions across multiple internal systems.
Log every contact in the incident management platform and drive aging tickets through to closure.
Support users through asynchronous channels in a way that keeps their downtime to a minimum.
Partner with engineering teams to resolve application level issues.
Support technologies including CRM platforms, VOIP and IVR systems, multi-factor authentication, collaboration and messaging tools, video conferencing, and remote desktop.
Contribute to documentation and process work under a Knowledge Centred Support model.
Translate technical detail into plain language for non-technical users, in writing and on the phone.
Work a shift pattern as part of a team providing 24/7 coverage across a seven day rota.

Requirements

3 or more years in a help desk, contact centre, or end user technical support role, with proven Level 2 and Level 3 experience.
In depth troubleshooting of software, application, and connectivity issues for remote users.
Experience managing access and permissions across multiple internal systems.
Hands on use of an incident management or ticketing platform.
Ability to determine root cause within complicated distributed systems before escalating.
Familiarity with CRM platforms, VOIP and IVR systems, multi-factor authentication, collaboration and messaging tools, video conferencing, and remote desktop.
Exposure to Knowledge Centred Support methodology, including documentation and process work.
Strong written and verbal communication, with the ability to explain technical detail plainly.
Able to stay on top of incoming issues while progressing existing tasks, and to work independently in a constantly changing environment.
Willing to flex across a seven day support rota, including shift work.
Legally authorized to work in the United States for any employer, without sponsorship now or in the future.
This engagement is W2 only. We are not able to work with third party or corp to corp arrangements.