Fulfillment Operations Associate

As a Fulfilment Operations Associate, you'll be the backbone of our local admin and last-mile operation in South Africa – keeping import, export, and delivery documentation filed, scanned, and cloud-stored to an exceptionally high standard. You'll support our Operations Manager with parcelling and dispatching last-mile shipments, and be the friendly, professional face customers see when they collect their orders or reach out with a query. Over time, you'll build toward conducting last-mile shipments yourself and, eventually, training as a Quality Controller — verifying the very diamonds that move through our platform. This is a role for someone who takes real pride in getting the details right. What will you be doing? 😎 Prepare, review, and manage import and export documentation for customs, compliance, and legal purposes. File and scan import, export, and delivery slips consistently, uploading everything to the cloud in a clear, user-friendly format for safe, legally-compliant storage. Process daily administrative tasks, including shipment updates, customer records, and internal reporting. Keep systems and documentation up to date and aligned with company procedures and local South African regulations. Assist the Operations Manager with parcelling last-mile shipments from South Africa to customers and other Nivoda offices. Help process melee orders originating from Nivoda SA and add these into last-mile and interoffice shipments. Act as the primary point of contact for customers collecting orders from the office — delivering a professional, welcoming experience. Respond to customer enquiries via email, phone, and messaging platforms, resolving issues promptly or escalating when needed. Build toward independently coordinating and overseeing the final stage of customer deliveries. Develop the knowledge and skills to perform basic diamond quality control, verifying incoming and outgoing product against company standards. Identify quality or documentation discrepancies, report them clearly, and work with the wider Operations team to resolve them. Spot opportunities to improve operational efficiency, reduce errors, and clear administrative backlog.