Onsite Support Engineer

Role: Technical Support Specialist Location: Rauma, Finland (production and on-site IT/OT support for manufacturing environments) Role summary: The OSS Engineer is the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices and tablets, and performing IMACD for devices and peripherals. Additional responsibilities include coordinating with Service Desk, Infrastructure, Workplace, Security and Application teams; supporting field services, vendor escorting, and ensuring compliance with client IT policies. IT/OT & IoT support: Provide first-line support for production workstations and manufacturing systems, support MES environments, assist with OT/IT integration, and maintain asset records. Vendor & Stakeholder Management: Liaise with automation vendors, application vendors, network providers and external vendors. Ensure proper documentation and closure of incidents. Required Technical Skills: Windows administration, Microsoft 365 applications, Active Directory, hardware & asset management, networking, printing technologies, ITSM tools (ServiceNow, Remedy), knowledge of production environments and OT operations. Soft Skills: Troubleshooting, customer service, independent work at remote sites, strong communication and stakeholder management. Experience: 3–8 years End User Support/OSS, experience in manufacturing environments preferred, valid driving license required.