Social Media Manager

Role overview: Our customer-experience-centric Social Media team is growing and we are looking for a Social Media Team Manager with a strong focus on Online Reputation Management (ORM). In this role, you will wear two hats: leading ORM strategy - including social listening, monitoring, analysis, and optimization - while also managing a team of social media agents for day-to-day operations. This is a unique opportunity to help shape and grow Agoda's social media function, with significant scope to build something meaningful. In this Role, you'll get to: Online Reputation Management & Monitoring • Monitor and analyze social media channels for brand mentions, sentiment trends, and reputation risk signals to identify potential business impact. ...