Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Toronto, Canada"), this listing's salary midpoint is about 90% lower. The offer sits below the benchmark range (€9,260–€13,890). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 3 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Toronto, Canada | €9,260/per month | €13,890/per month | €13,890/per month |
Pebl is a global HR platform that enables companies to hire, pay, and manage employees across 185+ countries. The Senior Customer Onboarding Specialist will be the primary point of contact for clients during onboarding, guiding them from contract signature through successful employee onboarding across multiple countries. The role delivers fast, frictionless onboarding experiences for Pebl’s strategic customers, combining execution with a consultative, client-first approach. You will manage project plans, lead client conversations, and ensure a high-quality onboarding experience that builds trust from day one. Responsibilities include building strong client relationships, leading onboarding sessions, advising on country rollout strategies, providing guidance on global hiring, supporting benefits benchmarking, acting as a product expert, maintaining visibility into onboarding progress, collaborating with cross-functional teams, expanding into new countries, synthesizing feedback for product improvements, and driving process standardization. Requirements include SaaS/tech experience, project/program management or onboarding in global/high-growth environments, strong stakeholder management, excellent communication, ownership mindset, cross-functional collaboration, attention to detail, English proficiency, HR/global mobility/payroll/workforce operations experience a plus, and a bachelor’s degree or equivalent. Our commitment includes Flexible Time Off, Parental Leave, Health and Dental Insurance, and Retirement Savings + Employee Incentive Plan. Visit our career page for more information.
Job Details
Responsibilities
- Build strong client relationships by understanding each customer's broader business goals and supporting a seamless experience across the full client lifecycle
- Lead client onboarding sessions, setting clear expectations on process, timelines, roles, and onboarding approach
- Partner with clients on country rollout strategy and sequencing, helping prioritize markets for efficient global expansion
- Provide consultative guidance on global hiring, including country-specific requirements, key considerations, and trade-offs
- Support benefits benchmarking and alignment, helping clients understand statutory versus market practices and make informed decisions
- Act as a product expert, guiding clients through Pebl’s platform and enabling them to confidently manage their global workforce
- Maintain clear visibility into onboarding progress, proactively communicating updates, risks, and next steps
- Collaborate across Sales, Onboarding, Customer Experience, Product, Finance, and other cross-functional teams to deliver a seamless and frictionless onboarding experience
- Support client expansion into new countries and high-volume hiring, ensuring consistency and scalability of onboarding processes
- Champion the customer perspective, synthesizing feedback and partnering with Product and Engineering to continuously improve the client and employee experience
- Contribute to process improvements and standardization efforts to enhance onboarding quality and team efficiency at scale
Requirements
- Experience working in a SaaS or technology-driven environment
- Experience in project management, program management, or client onboarding, ideally in a global or high-growth environment
- Strong ability to manage multiple stakeholders and workstreams simultaneously
- Excellent communication and client-facing skills, with the ability to build trust and guide conversations
- A proactive, solutions-oriented mindset with a strong sense of ownership and accountability
- Ability to operate effectively across cross-functional and global teams
- Strong attention to detail while maintaining a focus on the broader client experience
- Business proficiency in the English language required
- Experience in HR, global mobility, payroll, or workforce operations is a plus, but not required
- A bachelor’s degree in a related field or equivalent work experience
- 5+ years of business experience, with customer-facing roles focused on operational excellence and customer satisfaction
Skills & Technologies
Education Level
BachelorBenefits & Perks
| Location | Active listings |
|---|---|
| Remote - Belgium | 1 |
| Remote - Norway | 1 |
| Remote - Sweden | 1 |
| Remote - Portugal | 1 |
| Remote - Germany | 1 |
| Remote - Europe | 1 |
| Remote - Luxembourg | 1 |
| Remote - Denmark | 1 |
| Remote - Italy | 1 |
| Remote - Spain | 1 |
| Remote - Finland | 1 |
| Remote - Netherlands | 1 |
| Remote - Switzerland | 1 |
| Role type | Active listings |
|---|---|
| Account Manager | 1 |
| Role level | Active listings |
|---|---|
| Senior | 1 |
Related Opportunities
Discover more opportunities that match your interests and skills