Customer Service Director

Lead LähiTapiola’s Customer Center in the Helsinki Metropolitan Area and drive customer service transformation for future needs. The role oversees customer service as a whole, leads and supports service managers, ensures service quality, efficiency, results, and customer experience, and develops operations through data, technology and customer insight. Responsible for staff competence, engagement and wellbeing, and implements the company’s new strategy in the Customer Center. Participates in developing personal customer business as part of the leadership team. The position requires strong people and operations leadership, cross-organizational collaboration, and a systematic approach to day-to-day performance. A willingness to modernize operations and grow with change is valued. Ideal candidates have experience in targeted leadership of a service organization, contact center or customer service operations, personal customer business (B2C), development of digital customer service, and execution of strategic change projects. A university degree is expected.