About the role
As a Customer Onboarding Manager, you will be responsible for driving the onboarding process, ensuring successful and timely outcomes for new clients. Your role is crucial in accelerating time to value and ensuring customer retention by helping clients fully integrate and realize the value of Insider One’s platform. You will collaborate closely with internal technical resources to empower and train customers on how to use Insider One’s platform and its powerful features as efficiently as possible. Establishing strong, credible relationships with stakeholders at all levels of the client organization will be key to understanding their business and technical goals. Role Expectations: You will be prioritized if you have experience with short- to medium-term projects and strong project management skills, as your role will heavily focus on managing multiple projects simultaneously. What You Will Do: Project management of customer onboardings, collaborate with internal teams to train customers, build relationships with stakeholders, drive KPIs, ensure ROI, document roles, improve onboarding processes, tailor onsite and remote onboarding sessions, establish trust in the platform, coordinate with client agencies, ensure high-quality deliverables, and more. What You Will Need: minimum of 3 years of SaaS project management and onboarding, PM qualifications, strong English, time management, stakeholder communication, knowledge of Google tools, APIs, and AI tools. What We Offer: diverse global team, internal trainings, access to learning platforms, ESOP, referral bonuses, volunteering, team events. We are hiring for a mission-driven culture with equal opportunity and embrace everyone. Follow Insider One on social media; AI tools may be used in hiring.
