Customer Success Manager
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - France"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€5,084–€10,576). The listed pay band (€482–€594) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 6 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Success Manager | €3,900/per month | €6,220/per month | €11,998/per month |
| All roles in Remote - France | €5,084/per month | €6,871/per month | €10,576/per month |
<p>As a Customer Success Manager for Key Accounts, you manage a portfolio of large partner accounting firms (7–10 accounts, Top 150) deploying Pennylane with their teams and clients. Your objective: maximize adoption, satisfaction and retention, while structuring governance for multi-office organizations. Responsibilities include daily relationship management with decision-makers, governance development (COPIL, adoption committees, monitoring bodies), adopting data-driven plans, coordinating with internal experts, risk anticipation and remediation, and promoting Pennylane PA usage. You will also outline client onboarding strategies, drive adoption among employees, measure usage and drive action plans. The role includes a strong emphasis on collaboration and English language proficiency. Offsets include generous benefits and remote work flexibility.
Job Details
Responsibilities
- Pilot daily relationship with cabinet decision-makers and project teams
- Build and animate governance: COPIL, adoption committees, monitoring bodies
- Define and execute adoption plans based on data
- Coordinate with internal Pennylane experts (Product, Support, Ops, Sales)
- Anticipate risks and implement remediation plans
- Contribute to registration and use of Pennylane PA to centralize flows
- Lead client onboarding strategy and adoption initiatives
- Measure usage and drive action plans
- Maintain trust and deliver value to partners
Requirements
- 5 years minimum experience in Customer Success SaaS with solid accounting background or willingness to learn accounting
- Strong client relationship skills and ability to structure and elevate client discussions
- Assertiveness and diplomacy with the ability to persuade
- Portfolio management and action planning
- Data analysis and prioritization
- Project management and coordination across stakeholders
Skills & Technologies
Education Level
No degree requiredBenefits & Perks
Benefits
Recruitment Process
- 1Initial interview
- 2Second interview
- 3Case study
- 4Final interview
| Location | Active listings |
|---|---|
| Remote - Europe | 8 |
| Paris, France | 4 |
| Remote - Global | 2 |
| Mulhouse, France | 1 |
| Role type | Active listings |
|---|---|
| Design System Designer | 1 |
| Product Designer | 1 |
| Human Resources Business Partner | 1 |
| Backend Engineer | 1 |
| Engineering Manager | 1 |
| Senior Application Security Engineer | 1 |
| Fullstack Software Engineer | 1 |
| Support Pilotage and Accounting Specialist | 1 |
| Product Manager | 1 |
| Design System Manager | 1 |
| Role level | Active listings |
|---|---|
| Senior | 6 |
| Mid-Level | 4 |
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