Field Service Engineer

Role: Field Service Engineer LOCATION: REMOTE – North America-based –Boston, Massachusetts Area. Candidates must reside within reasonable travel time (typically 60 minutes) of a major airport to support frequent weekday travel to customer sites. THE ROLE: Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. This role demands a hands-on problem solver with strong technical acumen, clear communication skills, and a proactive mindset. You’ll collaborate across teams, escalate issues when needed, and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites, you’ll play a critical role in driving customer satisfaction and advancing cutting-edge materials characterization technologies. WHAT SETS YOU APART: COMMITMENT TO SERVICE EXCELLENCE - Passion for solving complex technical challenges with precision and care. - Proactive in anticipating customer needs and delivering timely, high-quality solutions. - Builds trust through clear communication and confident issue resolution. - Eager to learn, grow, and collaborate to uphold the highest standards of service. KEY RESPONSIBILITIES: - System Installation & Commissioning: Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications. Perform “User Familiarization” Training at installations. - Preventive & Corrective Maintenance: Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent performance benchmarks for spectral resolution, indexing accuracy, and detector calibration. - Customer Engagement & Technical Training: Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain their systems confidently across key analytical workflows. - Advanced Troubleshooting: Resolve complex hardware and software issues using specialized tools. Provide remote support when needed to minimize downtime and maximize uptime. - Calibration & System Upgrades: Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput. REQUIRED QUALIFICATIONS & EXPERIENCE: - Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field. - 3–5 years of field service experience in the microscopy or analytical instrumentation industry. - Proficient with diagnostic instruments: Digital multimeters, Oscilloscopes. - Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system. - Ability to read and interpret mechanical, electrical, and system integration schematics. - Hold a valid driver’s license and safe driving record, passport, and ability to travel independently. - Must be physically agile and comfortable working in confined or awkward spaces. - Capable of independently lifting and handling equipment weighing up to 50 lbs. - Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday. PREFERRED SKILLS & ATTRIBUTES: - Hands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy. - Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition. - Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity. - Strong manual dexterity and ability to maintain a clean, organized workspace. - Proactive problem-solving and openness to continuous learning. - Effective communicator with strong listening skills. - Adaptable to evolving technologies and customer needs. - Comfortable working independently or as part of a team. Compensation: In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $95,000-$115,000.