Customer Solution Manager

The Opportunity: We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF & Machine Learning and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies. This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint. We foster a flexible, inclusive work environment that values creativity, collaboration, and individual expression. If you’re excited about solving complex Wi-Fi networking challenges for customers and driven by customer success, we’d love to meet you. Key Responsibilities: Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution. Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities Build strong, lasting relationships with customer technical and business stakeholders across LATAM Job Qualifications: 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments Curiosity and comfort working with large-scale data and analytics to inform customer decisions Ability to manage multiple priorities while maintaining attention to detail and customer value Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions Strong communication skills across technical, commercial, and executive audiences A passion for customer success and solving real-world connectivity challenges Strong problem-solving skills and ability to adapt to changing priorities Ability to manage multiple accounts simultaneously and work under pressure Experience working in cross-functional and multicultural environments. Willingness to travel regularly for client meetings and corporate functions Familiarity with Ookie's product offerings or similar technology-based products is advantageous Familiarity with Data Analytics tools and solutions is a plus About Ookla Ookla, an Accenture company, is a global leader in connectivity intelligence...