Domain Expert

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. Responsibilities We are looking for an exceptional Staff Domain Expert, AI in GTM to join our growing AI Business Solutions team. In this role, you will serve as the domain expertise and product management engine for Workato's GTM AI agents and apps — translating deep knowledge of revenue operations, sales, and marketing workflows into production-grade AI agents and apps that drive measurable customer outcomes. You will also be responsible for: - Leading the discovery and capture of GTM-domain AI agent and app concepts through customer engagement, field collaboration, and internal research — building a library of high-value AI use cases across Sales, RevOps, and Marketing functions - Authoring PRDs for GTM AI agents and apps, shepherding concepts from initial capture through design partner validation to production deployment - Running targeted AI workshops with top GTM accounts — facilitating hands-on sessions that accelerate AI agent adoption and produce referenceable, production-grade customer outcomes - Partnering with Workato's internal teams to bring learnings from customer engagements back to the business — ensuring Workato itself is the leading example of what AI transformation looks like in practice - Collaborating with Sales and Customer Success to position and land GTM AI use cases in the enterprise, supporting pipeline generation and expansion - Developing GTM-specific AI thought leadership, POVs, and customer stories that demonstrate Workato's impact across the revenue org - Working with Field Readiness to build messaging and enablement for selling GTM AI agents to Sales, RevOps, and Marketing personas Requirements Qualifications / Experience / Technical Skills - 7+ years in a customer-facing or domain specialist role with a GTM focus (e.g., RevOps, Sales Operations, Marketing Operations, or solutions consulting for GTM technology) - Deep understanding of GTM technology, workflows, and personas (CRO, VP RevOps, VP Sales, Marketing Ops, SDR/AE teams) across multiple industries - Experience scoping and delivering automation or AI solutions in GTM environments; familiarity with tools such as Salesforce, HubSpot, Gong, Outreach, Marketo, 6sense, Clay, or similar - Experience with AI tools, large language models, or agentic workflow platforms; hands-on experience with Workato (AI agents, automation recipes, integration platforms) is a strong plus - Ability to translate business problems into structured product requirements (PRD authorship or equivalent) - Proven track record influencing revenue — through quota-carrying roles, pipeline generation, or expansion in a customer-facing capacity - Located in North America with flexibility to travel Soft Skills / Personal Characteristics - Ownership mindset — operates end-to-end from concept capture to production deployment with no handoff gaps - Velocity over consensus — iterates fast, finds the gaps, and acts on the growth edge rather than waiting for everyone to align - Customer-first — every use case starts and ends with a real customer problem; outcomes over optics - Comfortable building in ambiguity — creates new playbooks rather than fitting into established ones - Communicates credibly with senior buyers — can engage CROs, VPs of RevOps, and GTM leaders as a peer and hold the room - 10X thinker — identifies bets that 10x customer value, not incremental improvements