Associate Director
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Bangkok, Thailand"), this listing's salary midpoint is about 90% lower. The offer sits below the benchmark range (€9,260–€13,890). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 3 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Bangkok, Thailand | €9,260/per month | €13,890/per month | €13,890/per month |
| Pay in our data — not quoted in ad (Executive) | €1,158/per month | €1,158/per month | €1,158/per month |
What you’ll do: Lead Agoda’s People Services front door and employee support model; define and evolve how employees access support; set service standards; oversee People Services & Help Desk and Global People Relations Services; own the operating interfaces; build Tier 0/self-service foundations; enable AI-supported service delivery; drive operational excellence. What you’ll need: Bachelor’s degree; ~10+ years HR shared services/people operations; leadership experience; strong stakeholder management; global/remote readiness. Relocation to Bangkok provided; remote work not available.
Job Details
Responsibilities
- Lead People Help Desk / Tier 1 services
- Tier 0 / self-service foundations
- Global People Relations Services
- Own the operating interfaces across Tier 1, 2 and specialist teams
- Build Tier 0 / self-service and knowledge management foundations
Requirements
- Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or related field; advanced degree is a plus.
- Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
- Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, fast-paced environment.
- Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
- Strong understanding of multi-tier service delivery models, including Tier 0/self-service, Tier 1, and Tier 2.
Education Level
No degree required
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