Quality Control Associate

📍 Netherlands: Vianen / Den Bosch | ⏱ Full-time | 🌍 Dutch & English | 🎯 Central Operations Over Instabee Budbee, part of the Instabee Group, has been active in the Benelux since 2019 and has quickly grown into one of the leading parcel delivery services. We focus on making online shopping deliveries smoother, more flexible, and more convenient for both consumers and retailers. In 2022, Budbee merged with Instabox to form the Instabee Group — a European e-commerce logistics company that delivers millions of parcels every month. Together we work with thousands of online retailers to create a faster, smarter, and more customer-friendly way of handling deliveries across Europe. In the Netherlands and Belgium, Budbee manages a rapidly growing network of smart parcel lockers, offering consumers a convenient and sustainable way to receive and return their online orders. We are proud to work with major retailers such as Albert Heijn, bol.com, and H&M to make parcel pickup simple and accessible throughout the region. About the role As a Quality Control Associate, you are part of the operations team and are in direct contact with drivers, their transport managers, and the Budbee operations team. You are the link between Budbee and our external transport partners and drivers. You ensure that the quality of deliveries remains at a high level and that you train the right drivers to work with us. This role is a combination of monitoring delivery quality, onboarding new drivers, performing quality spot checks, and conducting weekly performance conversations with all transport managers. Furthermore, you work on projects to improve training and communicate new Driver App releases and other updates to the driver fleet. You are the person who knows exactly which buttons to turn to increase quality. You work at our warehouse in Vianen, investigate daily what happened on the routes the previous day, and translate these findings into concrete actions. Key responsibilities - Attending/leading weekly face-to-face quality measurements at the terminal with all transport partners (first, middle, last-mile). - Structuring data and creating an overview of driver quality. - Following up on reports from Traffic Control (TC) regarding situations that occurred during routes. - Training drivers. - Checking if a driver meets the requirements to work for Budbee. - Improving the training process. - Performing spot checks on drivers upon return to the terminal. - Being present during the morning check-in process, assisting, and receiving feedback from drivers. - Rolling out new app improvements (communicating, providing training, drafting emails, and informing couriers). Who are you? - You are easy to approach and open to conversation. You know how to get others on board but dare to make clear agreements when necessary. - You speak and write fluent Dutch. Since you have daily contact with Dutch transport partners and drivers, this is a hard requirement. Additionally, you can communicate well in English. Speaking Arabic is a plus. - You can read data and link concrete actions to it. - You feel at home in a dynamic environment where no two days are the same. You take responsibility, switch quickly, and maintain an overview. - You don't wait for problems to arise, but signal bottlenecks early and take initiative to solve them. - You are curious, entrepreneurial, and get energy from building a fast-growing organization where there is plenty of room for your own ideas. What we offer - 26 vacation days per year + your birthday off (on a full-time basis) - 8% pension accrual, fully paid by the employer (no own contribution needed) - Team Events, social outings, and a cozy, open work culture - Travel allowance if you live outside Amsterdam - Wellness allowance (€25 per month) - Daily lunch allowance - High-end equipment is provided Gross monthly salary for this position is between €2,700 and €3,200. In addition, you receive an annual holiday allowance of 8%. The exact salary is determined based on your experience and skills.