Palveluasiantuntija
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Salary analysis
Compared with the selected benchmark ("All roles in Helsinki, Finland"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€2,081–€5,000). The listed pay band (€225–€263) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 3245 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Helsinki, Finland | €2,081/per month | €2,931/per month | €5,000/per month |
We are looking for a customer-oriented and technically skilled customer service representative for customer advice and technical support. In this role, you will influence an important part of Finnish care work: ensuring that home care professionals can use systems and services smoothly and reliably. Axitare Oy is a Finnish health technology company specializing in medication automation services for the elderly living at home. Our clients include public and private home care organizations. Our operations are growing strongly, and we are now seeking to strengthen our team. As a Service Specialist, you will be part of our customer team supporting home care nurses in their daily work on a duty basis. You will communicate with home care professionals and support nurses daily with questions related to our service. Your main responsibilities include phone support and resolving technical issues. - On-call or standby duty during our consultation and maintenance hours, mainly in the evening and on weekends - Resolving technical problems - Investigating issues related to systems and mobile applications - Monitoring alerts and prioritizing support requests - Answering the emergency phone and guiding users in the use of our systems - Collaborating closely with the expert team and, if necessary, IT support. Our experience shows that success in this role can come from various educational and professional backgrounds. We value a customer-oriented approach and good communication skills. Swedish language skills are considered an advantage. We provide comprehensive training for the role. We expect from you - Experience in customer service or technical support - Ability to solve technical problems calmly and clearly - Willingness to learn new systems and technical solutions - Good Finnish language skills (Swedish and English are a plus) - Active, proactive, and solution-oriented work attitude - Customer service mindset — every customer interaction is important to you - Good oral and written skills in Finnish and English; Swedish language skills are a plus.
Job Details
Responsibilities
- Support home care nurses in daily work on a duty basis
- Provide phone support and technical problem resolution
- Investigate system and mobile app issues
- Monitor alerts and prioritize support requests
- Answer emergency calls and guide system use
- Collaborate with expert team and IT support
Requirements
- Experience in customer service or technical support
- Ability to solve technical problems calmly and clearly
- Willingness to learn new systems and technical solutions
- Good Finnish language skills (Swedish and English are a plus)
- Active, proactive, and solution-oriented work attitude
- Customer service mindset — every customer interaction is important to you
- Good oral and written skills in Finnish and English; Swedish language skills are a plus.
Education Level
No degree required
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