Customer Support Manager
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - Global"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€2,484–€14,831). The listed pay band (€463–€728) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 479 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Remote - Global | €2,484/per month | €7,145/per month | €14,831/per month |
| This job's pay range — not quoted in ad (Manager) | €463/per month | €595/per month | €728/per month |
THE ROLE At Morressier, our purpose is to advance civilization by uncovering knowledge and fostering collaboration. We want to enable all the world's learners to discover, share and advance new ideas. We are a passionate team, driven in the pursuit of our goals and at our best when we are working together, supporting, and inspiring one another. Our work may be serious and globally impactful, but we are light-hearted. We are optimistic, creative, and modest in our mindset. In close collaboration with the Sales team you will: Lead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the team Serve as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer success Onboard new clients via video training calls Present, define and execute on project scope according to partnership agreements Get product feedback and represent clients needs and future roadmap Present new product developments to clients and ensure consistent communication Manage post-project client debriefs Deliver outstanding customer service using the shared Intercom help desk and the online knowledge base
Job Details
Responsibilities
- Lead projects & events and mentor junior team members
- Serve as the primary contact for dedicated clients, interfacing with the broader team to meet needs and ensure client success
- Onboard new clients via video training calls
- Present, define and execute on project scope according to partnership agreements
- Get product feedback and represent clients' needs and future roadmap
- Present new product developments to clients and ensure consistent communication
- Manage post-project client debriefs
- Deliver outstanding customer service using Intercom and knowledge base
Requirements
- Relevant experience in Event Management, or Customer Support/Success in a Digital Events Environment
- Understanding and appreciation for the academic research process, interest in scientific advancement and/or scholarly communications would be advantageous
- Proven track record of high satisfaction rates (clients and users)
- Excellent Excel/database skills, comfortable with manipulating .csv files and managing data imports
- Focus on KPIs that drive company success and strategic and financial targets
- Excellent communication skills, comfort on phone and video, ability to put clients at ease
Skills & Technologies
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