Technical Account Manager
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Los Angeles, United States"), this listing's salary midpoint is about 94% lower. The offer sits below the benchmark range (€8,362–€13,427). The offer's range width is broadly in line with the benchmark. This benchmark is based on 3 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Technical Account Manager | €1,972/per month | €8,006/per month | €16,422/per month |
| All roles in Los Angeles, United States | €8,362/per month | €10,490/per month | €13,427/per month |
About the role: Join Shopify as a Technical Account Manager (TAM) and be the primary technical contact for our enterprise merchants on the West Coast. In this role, you'll simplify complex environments and take actionable steps to support these merchants, leveraging your extensive knowledge and customer-facing skills. Act as a critical bridge between Shopify and our enterprise merchants, driving product adoption and innovation. You'll work with some of the most influential companies worldwide, helping them harness the power of Shopify to transform their business. Key Responsibilities: Provide strategic technical guidance to merchants, enhancing application health and aligning with business roadmaps. Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products. Lead discussions with senior merchant leadership on technical strategy and incident management. Deliver real-time support during high-stakes events and manage cross-functional project timelines. Own the technical relationship with strategic clients, advocating for merchant needs to influence the product roadmap. Design solutions and demonstrate the platform’s value to technical and non-technical clients. Anticipate merchant needs, transitioning from reactive to proactive service delivery. Manage on-site engagements, conduct technical health reviews, and support critical launches. Qualifications: Experience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management. Proven track record working with commerce customers in D2C, Retail, or B2B. Solid understanding of technical strategy for commerce businesses. Strong communication and project management skills, adept at working with cross-functional teams. Ability to travel for customer on-site visits (15-25%). Technical proficiency in Grafana/Splunk queries, GitHub, SQL/BigQuery, web technologies (HTML, CSS), HTTP Protocol, DNS/Domains, SSL provisioning, RESTful APIs, GraphQL, and JSON/XML. Knowledge of Liquid and familiarity with development lifecycles and version control systems (git/Github). Experience with Bugsnag and Observe dashboards and understanding of Shopify platform for decision-making. Ready to transform enterprise commerce with strategic technical leadership? Join the team that’s making commerce better for everyone.
Job Details
Responsibilities
- Provide strategic technical guidance to merchants
- Develop and maintain close relationships with merchants
- Lead discussions with senior merchant leadership on technical strategy and incident management
- Deliver real-time support during high-stakes events and manage cross-functional project timelines
- Own the technical relationship with strategic clients
- Design solutions and demonstrate platform’s value
- Anticipate merchant needs and transition from reactive to proactive service delivery
- Manage on-site engagements and support launches
Requirements
- Experience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management.
Skills & Technologies
| Location | Active listings |
|---|---|
| Remote - Global | 73 |
| Remote - EMEA | 1 |
| Role type | Active listings |
|---|---|
| Product Partner Manager | 3 |
| Support Manager | 3 |
| Product Partnerships Lead | 3 |
| Merchant Support Advisor | 3 |
| Legal Counsel | 2 |
| Support Specialist | 2 |
| Senior Accountant | 2 |
| Financial Analyst | 2 |
| Audio Visual Technician | 2 |
| Credit Risk Analyst | 2 |
| Product Partnerships | 2 |
| Accounts Payable Lead | 1 |
| Accounts Payable Specialist | 1 |
| Compensation Analyst | 1 |
| Credit Risk | 1 |
| Lending Infrastructure Manager | 1 |
| Strategy & Operations | 1 |
| Indirect Tax Analyst | 1 |
| Digital Producer | 1 |
| Lead Electronic Money Accounting | 1 |
| Head of Partner Management | 1 |
| Risk & Compliance Manager | 1 |
| Risk & Internal Audit | 1 |
| System Administrator | 1 |
| Compliance Lead | 1 |
| Credit Analyst | 1 |
| Brand Designer | 1 |
| Product Principles | 1 |
| Treasury Specialist | 1 |
| Money Laundering Reporting Officer | 1 |
| Hardware Supply Chain | 1 |
| SEC Reporting Manager | 1 |
| Senior Manager, Account Security | 1 |
| Director of Brand Partnerships | 1 |
| Social Lead | 1 |
| Enterprise Support Specialist | 1 |
| Sales | 1 |
| Data and Engineering Internship | 1 |
| Partner Manager | 1 |
| Procurement Director | 1 |
| Recovery Manager | 1 |
| Marketing Lead | 1 |
| Treasury Manager | 1 |
| Product Operations | 1 |
| Executive Assistant | 1 |
| Security Operations Manager | 1 |
| Public Affairs Director | 1 |
| Designer | 1 |
| Researcher | 1 |
| Security Analyst | 1 |
| Business Partner | 1 |
| Lead Marketer | 1 |
| Product Management | 1 |
| Human Resources Specialist | 1 |
| Content Performance Editor | 1 |
| Software Engineer | 1 |
| Product Marketing Lead | 1 |
| Sales Representative | 1 |
| Partnership Legal | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 66 |
| Senior | 3 |
| Manager | 1 |
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