Operations Manager - AlphaSense Oy - New York City
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Job Description
The Operations Manager will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high energy, and collaborative environment. This person will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling Alphasense values and culture in their team. Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics. Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts. Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks. Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews. Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 177 |
| Helsinki, Finland | 17 |
| Singapore | 2 |
| London, UK | 2 |
| New York, USA | 2 |
| Bangalore, India | 1 |
| Remote | 1 |
| Remote - Finland | 1 |
| New York, United States | 1 |
| Role type | Active listings |
|---|---|
| Software Engineer | 27 |
| Account Manager | 9 |
| Product Manager | 6 |
| Customer Success Manager | 6 |
| Channel and Customer Research Associate | 5 |
| Compliance Analyst | 5 |
| Human Resources Specialist | 5 |
| Sales Development Representative | 4 |
| Account Executive | 4 |
| Content Analyst | 4 |
| Network Engineer | 3 |
| Principal Software Engineer | 3 |
| Analyst | 3 |
| Product Designer | 3 |
| AI Platform Engineer | 3 |
| Analyst Development Representative | 3 |
| Enterprise Account Executive | 2 |
| Pre-Sales Manager | 2 |
| Associate Account Executive | 2 |
| Site Reliability Engineer | 2 |
| Sales Development Manager | 2 |
| Head of Developer Experience | 2 |
| Data Scientist | 2 |
| Manager | 2 |
| People Business Partner | 2 |
| Technical Program Manager | 2 |
| Customer Support Specialist | 2 |
| Principal Design Engineer | 2 |
| Customer & Product Support Analyst | 2 |
| Sector Lead | 2 |
| Program Manager | 2 |
| Operations Manager | 2 |
| Senior Manager | 2 |
| Design Engineer | 2 |
| Implementation Consultant | 1 |
| Staff Engineer | 1 |
| Pre-Sales Consultant | 1 |
| Channel and Customer Research Sector Lead | 1 |
| IT Support Analyst | 1 |
| Marketing Manager | 1 |
| Team Leader | 1 |
| Account Director | 1 |
| Head of Broker Relations | 1 |
| Executive Assistant | 1 |
| Account Management | 1 |
| Director of AI Governance and Security | 1 |
| Data Analyst | 1 |
| Legal Content and Data Director | 1 |
| Customer Support Analyst | 1 |
| Equity Research Associate | 1 |
| Strategic Account Executive | 1 |
| Financial Data Application Specialist | 1 |
| Customer Education Manager | 1 |
| Revenue Tools Specialist | 1 |
| Audio Visual Engineer | 1 |
| Deal Desk Contracting Manager | 1 |
| Strategic Sales Manager | 1 |
| Tax Associate | 1 |
| Sales Operations Analyst | 1 |
| Talent Acquisition Partner | 1 |
| Senior Commercial Counsel | 1 |
| Head of Strategic Alliances | 1 |
| Sales Enablement | 1 |
| Growth Marketing Manager | 1 |
| Strategic Account Leader | 1 |
| Product Analyst | 1 |
| Product Platforms Engineer | 1 |
| Motion Designer | 1 |
| Strategic Finance Manager | 1 |
| Solutions Marketing Manager | 1 |
| Director of Global Real Estate and Workplace Experience | 1 |
| Equity Research | 1 |
| Analyst Development | 1 |
| Senior Engineer | 1 |
| Senior Technical Program Manager | 1 |
| Director of Executive Recruiting | 1 |
| Business Applications Security Engineer | 1 |
| Solutions Consultant | 1 |
| Embedded Client Platform Engineer | 1 |
| Payroll Director | 1 |
| Compliance Surveillance Analyst | 1 |
| Analytics Engineer | 1 |
| Client Research Manager | 1 |
| Market Intelligence Software Engineer | 1 |
| Talent Community Member | 1 |
| Revenue Accounting | 1 |
| Program Management | 1 |
| Business Applications Security | 1 |
| Security Operations Analyst | 1 |
| Marketing Analyst | 1 |
| Marketing AI & Transformation Strategy Lead | 1 |
| Human Resources | 1 |
| Content Support Analyst | 1 |
| Cloud Reliability and Recovery Engineer | 1 |
| Senior Staff Software Engineer | 1 |
| Product Security | 1 |
| Deal Desk Analyst | 1 |
| Researcher | 1 |
| Core Developer Experience Engineer | 1 |
| Revenue Operations Manager | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 158 |
| Senior | 7 |
| Manager | 3 |
AlphaSense Oy appears in 204 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Helsinki, Finland, and Singapore.
About
Includes details from the Finnish Trade Register.
Osakeyhtiö
Computer programming activities
Financial Overview (2024)
AlphaSense Oy was profitable in 2024 with revenue of €28.2M and a profit margin of 0.5%.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Coach Analysts and Client Research Managers
- Develop, manage, and incentivize Analysts & Customer Research Managers
- Interview, hire, and develop Analysts
- Compile team reports and conduct reviews
Requirements
- 2+ years of experience client service responsibilities
- 2+ years of experience in people management
Education Level
None required
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