German Customer Support Agent
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Athens, Greece"), this listing's salary midpoint is about 90% lower. The offer sits below the benchmark range (€9,260–€13,890). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 3 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Athens, Greece | €9,260/per month | €13,890/per month | €13,890/per month |
| Pay in our data — not quoted in ad (Mid-Level) | €1,158/per month | €1,158/per month | €1,158/per month |
Your Role: You’ll work with business customers, helping them resolve technical issues across Microsoft environments and services. You will troubleshoot and resolve issues, handle cases across multiple channels, log and manage cases, investigate root causes, escalate complex cases, and maintain strong professional relationships with business customers. Your Technical Background: Degree or background in Computer Science/IT/Engineering, 2–3 years of helpdesk or system administration experience, fluency in German and strong English, certifications like MCSE or Cisco are advantageous. Why This Role: It’s a career step up into enterprise-level IT support and cloud-related roles. Life in Greece: Enjoy sun, sea, international community, and a lower cost of living. What’s Offered: relocation support, competitive salary, healthcare, training, and development opportunities.
Job Details
Responsibilities
- Troubleshoot and resolve technical issues for Microsoft business clients
- Handle cases across multiple channels (email, chat, phone)
- Log and manage cases in internal systems
- Investigate root causes and provide structured solutions
- Escalate complex cases appropriately
- Maintain strong professional relationships with business customers
- Contribute to high customer satisfaction through technical expertise and communication
Requirements
- Fluency in German + strong English skills
- Degree or background in Computer Science, IT, Engineering, or similar
- 2–3 years of helpdesk or system administration experience (medium to large businesses)
- Experience supporting business clients (B2B environment)
- Certifications like MCSE or Cisco are a strong advantage
Skills & Technologies
Education Level
No degree required
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