GTM Operations Analyst

Key Responsibilities Strategic Business Partnership Facilitate cross-functional alignment across Sales, Customer Success, Finance, Marketing, and Product Operations to drive execution. Translate business priorities into scalable operational processes, reporting, and analytics. Partner with sales and renewal leaders to identify risks, opportunities, and operational improvements. Translate complex data sets into a clear narrative for leadership — identifying trends, risks, and opportunities before they're asked for. Lead post-mortems on missed targets or process breakdowns, delivering root-cause analysis and recommended fixes. Revenue Systems Strategy & Governance Own the architecture and roadmap of the GTM tech stack (e.g., Salesforce, Outreach, Gong, ZoomInfo, CPQ), setting standards for integrations, data governance, and tool consolidation. Lead vendor strategy end-to-end — evaluating new tools, negotiating renewals with Procurement, and building ROI cases that justify (or challenge) continued investment. Design and enforce data governance standards that keep Salesforce a reliable system of record across the customer lifecycle. Renewal Operations Excellence Support and continuously improve Copado's renewal management process. Partner with Renewals leadership to improve forecasting, renewal visibility, and customer retention planning. Identify operational bottlenecks and recommend process improvements that increase efficiency and predictability. Ensure renewal data quality and reporting support accurate business decisions. Salesforce & Process Optimization Partner with Salesforce administrators and technical teams to influence CRM design, workflows, automation, and user experience. Define business requirements for enhancements that improve seller productivity and data quality. Data & Insights Build and maintain dashboards, reports, and performance metrics that provide actionable insights to leadership. Support ad hoc analysis for strategic initiatives, territory planning, business reviews, and executive requests. Leverage data to identify trends, recommend actions, and measure business outcomes. Qualifications & Experience Required Qualifications 5–8 years of experience in Sales Operations, Revenue Operations, GTM Operations, Renewal Operations, or GTM Strategy within a B2B SaaS organization. 1–2 years of direct experience supporting a Renewals or Customer Success organization preferred. Strong understanding of SaaS revenue models, renewal motions, forecasting, and business performance management. Advanced Salesforce experience with demonstrated ability to influence CRM design, business processes, workflows, and user experience. Experience building dashboards and reports using Salesforce and other business intelligence tools. Strong data analysis skills (Excel/Google Sheets, SQL preferred) with the ability to turn insights into executive-ready recommendations. Excellent communication and executive presentation skills. Proven ability to manage multiple priorities in a fast-paced, cross-functional environment. Highly organized with exceptional attention to detail and follow-through. Preferred Qualifications Experience supporting Enterprise Sales organizations. Experience with forecasting methodologies and pipeline management. Familiarity with subscription metrics including ARR, renewal rate, gross retention, and net revenue retention. Experience with GTM technologies such as Salesforce, Gong, ChurnZero, ZoomInfo, Clay, or similar platforms. Experience working within high-growth SaaS organizations. Experience building AI Automations into GTM flow. Success in This Role Become a trusted advisor to Enterprise Sales and Renewals leadership. Improve GTM data accuracy through disciplined business management. Deliver meaningful insights that influence executive decisions. Drive operational improvements that increase seller productivity and renewal efficiency. Help scale Copado's GTM operating model through process excellence and data-driven