Operations Lead

About the company Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners. The Opportunity Trust Wallet is looking for an Operations Lead to drive operational excellence across the business. This role will oversee day-to-day operations, improve internal processes, coordinate cross-functional initiatives, and support scalable growth. The ideal candidate is highly organized, data-driven, and comfortable working in a fast-paced Web3 environment. The Customer Support Manager will report directly to this role. Key Responsibilities - Lead and optimize daily business operations to ensure efficiency and alignment with company goals. - Design, implement, and improve operational processes, workflows, and internal controls. - Partner with cross-functional teams including Product, Customer Support, Marketing, Compliance, Finance, and HR to drive execution. - Monitor operational KPIs and prepare regular reports for leadership. - Identify bottlenecks, risks, and areas for improvement, and implement practical solutions. - Manage vendor relationships and support procurement or external partnerships where relevant. - Support budgeting, resource planning, and operational forecasting. - Coordinate strategic projects and ensure timely delivery across teams. - Develop documentation, SOPs, and internal policies to support scale and consistency. - Help build a strong operational culture focused on accountability, agility, and continuous improvement. - Embed within cross-functional workflows to understand how work is actually being performed, identify informal dependencies and ownership gaps, and translate them into clear, repeatable operational processes. - Identify recurring operational work being absorbed by other functions, establish the appropriate processes and ownership model, and transition that work into a scalable operational structure. Requirements - Bachelor’s degree in Business, Operations, Management, Finance, or a related field. - 5+ years of experience in operations, business management, project management, or a related function. - Experience in technology based companies a must have, - Experience in fintech or crypto is strongly preferred. - Strong project management and stakeholder management skills. - Excellent analytical and problem-solving abilities. - Proven ability to improve processes and manage multiple priorities effectively. - Strong communication skills and ability to work across global, remote teams. - Comfortable with data, reporting, and operational planning tools. - Self-starter with a hands-on mindset and strong sense of ownership. Preferred Qualifications - Experience in a high-growth startup or scaling environment. - Familiarity with crypto wallets, blockchain ecosystems, and digital asset products. - Experience building SOPs, dashboards, and operational frameworks. - Knowledge of compliance, risk, or customer operations is a plus. Additional Information This is a global and fully remote role. You must have the right to work for the country you are based. Why work at Trust Wallet? - Be a part of the world’s leading blockchain ecosystem that continues to grow. - Excellent learning and career development opportunities. - Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless. - Tackle fast-paced, challenging and unique projects. - Work in a truly global organization, with international teams and a flat organizational structure. - Work fully remotely with flexible working hours. - Enjoy competitive salary and benefits.