Customer Service Representative

Posti is Finland's leading company in the postal and logistics industry. The renewed Posti is built by a diverse team from mail distributors to developers of digital business and AI experts. In a large company, opportunities are immense. Join us to build the Posti of the future! We are seeking customer advisers for Posti's corporate and consumer customer service. As a customer adviser you help our customers in all situations where they need assistance. You serve customers across channels, such as phone (inbound and outbound calls), email and chat, where the phone is your most important tool. Your goal is to create excellent customer encounters by mapping customers' needs and offering the best solutions with your strong communication and problem-solving skills. The work is fast-paced and target-driven in customer service and contact centre. During a workday you meet many different customer situations, and not all follow a ready-made script. You have the ability to quickly absorb new information, efficiently retrieve information from multiple sources and can make decisions even when there is not a ready-made answer available. The quality of customer service, efficiency and customer experience are closely monitored through various metrics. Therefore this role suits you if you enjoy goal-oriented work, want to develop your skills continuously and can combine high service quality with an efficient way of working. This is an excellent opportunity for you who are passionate about customer service, enjoy varied days and are enthusiastic and brave in meeting different people and situations. For the autumn and upcoming Christmas season we are looking for several customer advisers on a fixed-term contract. The employment starts on 19 October 2026 and lasts until 31 December 2026. Full-time (37.5 hours per week). Customer service is open every day of the week, also weekends, between 06:00 and 20:00. During autumn and the upcoming Christmas season work shifts will mostly be weekdays 08:00–20:00 and Saturdays 08:00–16:00, but you are expected to be able to work within the entire opening hours. Our office is located in Ilmala in Helsinki with good transport connections. Salary for the position is 13.78 €/hour.