German Customer Support Agent

What the role is about: You’ll support German-speaking Miele customers while working in a German-speaking team in Athens. Your mission is simple: help people get the most out of their products and provide a smooth, professional experience every time. It’s a role where you’ll learn fast, develop valuable customer expertise, and strengthen your communication skills across multiple channels. Your daily tasks include: Helping customers via email, chat, and phone; Advising users on how to properly use Miele appliances; Resolving complaints by understanding the issue and finding solutions; Processing refunds, exchanges, and adjustments; Supporting customers with placing orders; Following up to ensure every case is fully resolved. What you bring: Fluency in German + solid English skills; Strong communication and active listening abilities; A problem-solving mindset; Experience in customer support or troubleshooting is a plus; Interest in household appliances or premium brands is welcome; Comfortable using digital tools; A positive attitude and a willingness to grow in an international environment. Why this opportunity stands out: This isn’t just another customer support job. It’s a chance to build a truly global career while experiencing life in one of Europe’s most beautiful countries. What’s included: Full relocation support: flight tickets, 4 weeks of hotel stay, and assistance with finding housing — all covered; Competitive salary + 2 extra monthly salaries per year; Health insurance & discounts; Full training by certified Miele instructors; Great opportunities for professional growth and internal development; Free online Greek language courses; Modern office with relaxed break areas; A multicultural, inclusive workplace certified as a Great Place to Work; With our client in Greece, people come first. Equality, inclusivity, and human-centered growth are at the core of their culture — meaning you’ll be joining a team that supports you both personally and professionally.