Technical Support and Service Advisor

Technical Support and Service Advisor in Oulu NIBE Energy Systems Oy is seeking a Technical Support and Service Advisor for Oulu. In this varied role, you will be our customers’ trusted technical partner and directly influence their service experience. You will help installers, resellers, service companies and end users with questions about products, maintenance and spare parts. The work combines technical problem-solving, customer service and cooperation with different specialists. You will support customers before purchase and after commissioning, mainly by phone and email, and find practical solutions for each situation. Your daily work includes advising B2B and B2C customers on products and technical solutions; providing technical support before purchase and after the product is commissioned; handling service requests and resolving service situations; advising on spare parts and finding suitable solutions; managing warranty matters and other after-sales services; working closely with NIBE’s service network, resellers and installers; and collaborating with colleagues in sales, product management and technical support. Your goal is to ensure that customers receive a clear answer, a workable solution and professional service. You will work at the Oulu office, generally on weekdays from 8:00 to 16:00. The role requires regular office attendance, as you will work alongside the local sales colleague and customers sometimes visit the office. You will be the only technical support specialist at the Oulu office and will have responsibility for a broad role. You will not be alone: you will join the national technical support phone rota and work closely with colleagues in the Helsinki metropolitan area and elsewhere. Product management specialists will also support you. You will report to the technical support team lead. You may already be an experienced technical support or maintenance professional, or have a strong technical interest and a desire to develop. What matters most is that you enjoy solving problems, engage with customers professionally and want to find genuinely effective solutions. You will succeed when you have experience in technical customer service, technical support, maintenance or other customer-facing work; an interest in technical equipment and how it works; a customer-oriented and solution-focused approach; the ability to investigate technical problems systematically; clear, professional communication; a responsible, proactive and independent approach; good teamwork skills and readiness to work as part of a team based in different locations; fluent spoken and written Finnish; and the ability to work daily at the Oulu office. Relevant technical education supports success in the role, but practical skills, technical curiosity and willingness to learn are valued at least as much. English and Swedish are beneficial, but daily customer service is mainly in Finnish. NIBE offers you the opportunity to build a long-term expert career in energy-efficient heating solutions. You will join an international and financially solid group whose products and solutions make a concrete contribution to a more sustainable future. We offer a permanent position in an international and financially solid group; a varied, practical role involving energy-efficient technical solutions; a responsible and independent position at the Oulu office; thorough orientation to products, systems and ways of working; ongoing training and the opportunity to develop your technical expertise; support from an experienced technical support team and product management specialists; and the opportunity to deepen your expertise in technical support, service advice and after-sales services. Tell us about yourself Come and work towards a better tomorrow, with energy solutions that deliver greener and more economical heat. Send your application, CV and salary request through the Apply for position button below. Applications are open until 23 October, but we will begin reviewing them during the application period. For more information about the role, contact Compass HR Group consultant Vivi Stening at +358 500 773 755 or vivi.stening@compasshrg.fi.