Customer Success Manager

Customer Success Manager, Clevenio. Clevenio is a B2B sales tool covering the Nordics and now also other parts of Europe. Our mission is to free salespeople from prospecting and redirect time to what truly matters—customers and sales. We are now looking for a Customer Success Manager to build and grow customer relationships. This is not a passive CS role; the CSM is an active partner, developer and commercial owner who helps our customers solve sales and related commercial team challenges with Clevenio. What you do: take ownership of your own client portfolio and lead it independently; understand the customer’s current state and needs and define goals for collaboration using Clevenio. Our core idea is to identify and maintain the sales target group with technology so sales can focus on customers and sales rather than prospecting. In practice: understand the customer’s current state, goals and challenges; actively develop accounts and manage customer relationships; develop Clevenio usage patterns with the customer; identify new use cases and expansion opportunities; implement upsell and expansion opportunities; proactively identify and resolve account risks; closely collaborate with sales, product and other Clevenio teams. Customer lifetime value (net retention) is the key metric for the CS role. Who we’re looking for: someone proactive and commercially-minded who wants to own their work; experience in B2B environments and understanding of how enterprise sales works; has done outbound sales, managed their own sales funnel or grown existing accounts. Ideal candidate: understands B2B, has outbound sales and active customer work experience; enjoys taking things forward; can identify customer needs and map them to commercial solutions; is used to selling also to existing customers; thrives on targets and concrete actions; not averse to manual prospecting. Additionally: native Finnish language skills; good English; ability to work independently and take responsibility; readiness to operate in an environment where not all structures are in place; ability to learn quickly and build processes. What’s different at Clevenio? We are a startup, so there is no ready-made playbook for everything—freedom and responsibility; we avoid heavy processes and approvals and keep work straightforward. What we offer: an autonomous and commercially meaningful role in a fast-growing SaaS startup; the opportunity to directly influence Clevenio’s customer growth; lots of responsibility and freedom to develop your work; growth potential as a Customer Success and commercial professional; a tight startup team; base salary 4,000–5,000 €/month; target earnings 8,000 €/month. Interested? If this describes you, fill out the application or message us to chat more. https://www.linkedin.com/in/samu-vilkki-739bb680/ samu.vilkki@clevenio.com