Customer Success Manager

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode provides the infrastructure layer that makes this possible. Our Connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation tooling gives energy companies the building blocks to manage those devices locally. Our Flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem. Our customers are energy retailers, utilities, and traders. We’re backed by notable investors. We’re looking for people who take ownership and care about the role technology can play in the energy transition. AI IS FUNDAMENTAL TO HOW WE WORK We look for people who reach for AI as a reflex. We assess this in our interview process. WHAT WE’RE LOOKING FOR: Our Customer Success team works with ambitious energy companies in Europe, helping them bring Enode's infrastructure to life inside their consumer energy products. Those products and the CS team sit at the heart of the energy transition. We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition. There is a small CS team and room to influence the function’s development. In this role, you will: Manage a portfolio of prioritised customers, own retention and expansion with support from CS Engineers, Account Executives and Product teams; Run accounts with AI in the loop; Own the full post-sales cycle from product development to launch and scale; Build the CS function at Enode; Collaborate with product to reflect customer needs; Partner with Sales and Marketing to improve the customer journey. THIS ROLE WILL BE RIGHT FOR YOU: You have 2+ years of relevant CS experience, comfortable in customer-facing roles, familiarity with AI/LLM tooling, startup mindset, ability to work in ambiguity, entrepreneurial spirit, and strong collaboration skills. WHAT WE OFFER: Remote-first in Europe, with Oslo office option; competitive compensation including employee stock options; access to AI tooling and learning resources; three annual off-sites; flexible, human-first culture; home office stipend. NOTE: Equal opportunity employer; values-driven interview process.