Inside Sales Analyst

Analyst Inside Sales role description: Manage the transactional client portfolio through digital channels (email, WhatsApp Business) and telephone, ensuring retention and growth of accounts and meeting sales targets (AOP). Execute the full sales cycle for remote transactional clients. Identify upselling and cross-selling opportunities within the database. Follow up on quotes to secure sales closures. Data and CRM tasks include maintaining client databases in Salesforce and Google Drive, recording interactions for traceability, and using tools like MFG Pro and Cognos for inventory and order status. Customer experience responsibilities include acting as the first point of contact, resolving technical or logistical queries, coordinating with internal areas to meet delivery times, and maintaining clear communication with clients. Education: final-semester students in Business Administration, International Business, Industrial Engineering or related fields. Experience: 1 year in sales. Languages: English at intermediate level (B1-B2). Competencies: focus on meeting AOP and business metrics, assertive communication, teamwork, cross-department collaboration, Google tools. Benefits include: Family day, Birthday day, Restaurant.