Customer Service Representative

Job opening for a Customer Advisor at KDB Finland Oy (KONE Door Business) in Helsinki. The role is part of the Helsinki customer service center, serving mainly corporate customers in Finland. You will handle customer service requests, coordinate and monitor fault service according to KONE standards, and contribute to pleasant customer experiences. The position is full-time (37.5 h/week) with working hours 8:00–16:00 on weekdays. After onboarding, work is flexibly hybrid with about 2 days per week in the office and the rest remote if you prefer. A thorough onboarding will be provided by colleagues. The role does not require technical expertise; the key is to meet people well and respond to customer service situations in a customer-oriented and responsible way. The contract is fixed-term until 31.12.2026. We offer valuable customer service experience in a global technology company, insights into the company’s operations and career paths within the organization, warm team support and a diverse work community, comprehensive onboarding and a personal tutor for the first months, Epassi lunch card for lunch deductions and extended occupational health care, and employment through Academic Work as a consultant with good opportunities to develop professionally and network. Responsibilities include serving KONE customers by phone and email, coordinating incidents, and working with colleagues. Requirements include prior telephone customer service experience, customer-service mindset, ability to learn new systems quickly, genuine enthusiasm for back-office customer service roles, fluency in Finnish and English (Swedish is a plus). Education in restonomi/merkonomi is a bonus. You are empathetic, calm, meticulous, eager to learn, and capable of working in a team as well as independently. Recruitment process is handled by Academic Work on behalf of the client, with continuous candidate interviewing and tests as needed for a fair evaluation.