
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. The Position: We seek a professional to provide scientific/technical service to systems and solutions implemented at client sites in the information technologies area. Who we are: Roche pioneers in biotechnology and aims to improve health and well-being worldwide. The Field Services delivers scientific/technical service to client-installed systems, including installations, preventive, corrective and evolutive maintenance and modifications, ensuring the service provides a competitive edge and customer satisfaction. Position details include installation and configuration of equipment, conducting maintenance, proactive communication with clients, workflow management, and collaboration with sales. The role is temporary for 2 years with potential extension. Requirements include Spanish and English, residence in Spain preferred, and geographic mobility within Spain.
Job Details
Responsibilities
- Lead installation and configuration of analyzers and solutions in the client lab
- Perform preventive, corrective, and evolutive maintenance and installations
- Maintain proactive communication with the client and implement new protocols
- Provide scientific/technical information about Roche Diagnostics portfolio
- Configure and optimize workflows to maximize efficiency
- Improve installation/configuration/training processes
- Document all activity in the CRM and ensure accurate technical documentation
- Collaborate with Commercial area to support service offerings
- Monitor KPIs across accounts to ensure service excellence
Requirements
- Spanish language proficiency
- English language proficiency
- Residence in Spain preferred (Santiago or other area)
- Geographic mobility within Spain
Skills & Technologies

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