Account Manager

The role is based in Belgium and covers the Belgian market and international accounts managed by Acolad’s Belgian division. As a hands-on, sales-focused account professional, you will drive revenue growth within your portfolio by building strong customer relationships and actively converting opportunities into tangible business results. The role requires a proactive, high-touch approach, combining practical account management with direct selling, upselling, and cross-selling activities. You will work closely with clients to understand their needs, address risks early, and identify ways to expand the partnership while focusing on execution and pipeline growth. Key responsibilities include building strong client relationships through regular contact, driving upsell and cross-sell opportunities, managing day-to-day account needs, monitoring account health and mitigating risks, coordinating with internal teams to ensure smooth delivery, keeping CRM data and forecasts up to date, and supporting issue resolution and client satisfaction. Goals include growing revenue within assigned accounts, maintaining a healthy sales pipeline, executing actions from account plans, contributing to business reviews and follow-ups, tracking performance, and ensuring customer satisfaction and retention. Requirements include native or fluent Dutch, good command of French preferred, and English proficiency; at least 5 years of experience in a similar account management or business development position with a proven track record of managing and growing large, complex, enterprise accounts; experience in the technology sector; familiarity with tech-driven solutions and environments; strong knowledge of Salesforce; ability to spend time on-site in Brussels office.

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