Posted August 27, 2026 · 5 days ago · Last seen September 1, 2026 · Est. expiry October 1, 2026
Remote Support Engineer
Remote Support Engineer - Night Shift
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Salary Context: Remote Support Engineer
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This job's pay range — not quoted in ad (Mid-Level)
€663
€1,026
About the role
Responsibilities: Monitor autonomous robots deployed in the field; handle alerts; provide customer-facing technical support; contribute to tooling for monitoring and operations; collaborate with engineering to identify recurring issues; raise internal tickets; generate reports on performance and incidents. Qualifications: experience with remote monitoring or helpdesk support; proficiency with monitoring/diagnostic tools; excellent problem-solving and communication skills; ability to work independently on nights; willingness to work a 4-on/4-off night shift; experience with autonomous mobile robots is a plus.
Job Details
Responsibilities
- Monitor autonomous operation of robots deployed in the field
- Handle incoming alerts and interventions
- Provide customer-facing technical support
- Develop and implement robust monitoring/ops toolkit
- Collaborate with engineering to identify recurring issues and improvements
- Raise internal tickets for failures and build reports on performance
Requirements
- Proven remote monitoring or helpdesk experience
- Proficiency with monitoring and diagnostic tools
- Strong problem-solving and communication skills
- Ability to work independently on nights
- Willingness to work 4-on/4-off night shift
- Experience with autonomous mobile robots is a plus
Skills & Technologies
Remote monitoring toolsDiagnostic softwareCustomer-facing communicationTeleoperation toolsIncident reporting tools
Seen 11 hours ago
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