Customer Advisor
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Salary analysis
Compared with the selected benchmark ("In Helsinki, Finland: Customer Advisor"), this listing's salary midpoint is about 370% higher. The offer sits above the benchmark range (€516–€517). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Advisor | €1,400/per month | €2,368/per month | €3,500/per month |
| In Helsinki, Finland: Customer Advisor | €516/per month | €517/per month | €517/per month |
| From job ad (Mid-Level) | €2,425/per month | €2,425/per month | €2,425/per month |
Posti is Finland’s leading postal and logistics service provider. We connect messages, parcels, and meaningful moments—both digitally and physically. We are building a diverse team from postal workers to digital business developers and AI specialists. Join us to shape the future of Posti. We are hiring multiple customer advisors for Posti’s corporate and individual customer service. As a customer advisor you will assist customers across channels (phone, email, chat), with phone being the primary tool. Your goal is to deliver excellent customer interactions by understanding needs and offering the best solutions with strong communication and problem-solving skills. The role is fast-paced call center work. You will encounter many different customer situations; not all will follow a script. We measure quality, efficiency, and customer experience. We offer an opportunity to grow as a customer service professional in an environment that values learning. The position is for the upcoming holiday season, temporary, with start 19.10.2026 and end 31.12.2026. Shifts typically 6:00–20:00, 37.5 h/week, office in Helsinki Ilmala. Salary is 13.78 €/h. Requirements include Finnish and English fluency; Swedish is a definite plus. If you are the right fit, apply soon—deadline 10.9.2026. Recruitment process includes Psycruit assessment and collaboration with Biisoni. For information contact Saija Salter and Hannamari Ukkonen at Biisoni.
Job Details
Responsibilities
- Handle multi-channel customer inquiries
- Identify customer needs and provide best-fit solutions
- Maintain high service quality and efficiency
- Work in a fast-paced call-center environment
- Ensure accurate information and effective problem solving
Requirements
- Experience in customer service or multi-channel support
- Good problem-solving and communication skills
- Fluency in Finnish and English; Swedish a plus
- Ability to work autonomously and make quick decisions
- Comfort with multiple systems and channels
Skills & Technologies
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