SLA Manager

The opportunity Hitachi Energy is looking for a Service Level Agreement (SLA) Manager at Grid Automation business in Vaasa or Tampere, Finland. You will be working on domestic and global projects that typically consist of SCADA/DMS and RTU deliveries to end customers. This is a role for someone who has good leadership and management skills as well as a strong can-do mindset. You will successfully secure that the team can plan, execute and complete the projects to our customers globally. We offer you the opportunity to develop your project management competence in various ways and the possibility to work with both domestic and global customers in the areas of utility, industry, transportation and infrastructure. In this position, you will have the opportunity to further your career to a senior position, or in sales or general management. How youll make an impact - Leading the project team with clear guidelines, tasks and milestones, while motivating and providing feedback. - Managing all aspects of the project to agreed-upon customer requirements and ensuring all technical, safety, quality and financial targets are met. - Overseeing the development of project plan documents in relation to scope, budget, schedule, and risk management. - Monitoring each stage of project implementation to ensure best practices in cost control, resource efficiency, risk management and health, safety and the environment. - Identifying, analyzing and addressing project risks, with the regular sharing of lessons learned. - Coordinating contract negotiation and claims with customers, in collaboration with the Supply Chain and Legal functions. - Achieving project deliverables and compliance with contract requirements. Building strong relationships with customers and stakeholders. Your background - B.Sc. or M.Sc. in Electrical Engineering - Project Management certification is considered as a benefit - Experience in SAP, MS Office and MS Project - Good communication skills in Finnish and in English - Willingness to work in flexible project team