Business Operations Manager

THE ROLE: The Business Operations Manager is responsible for the management and day-to-day operation of Genius Sports' London HQ, ensuring it provides a world-class environment for employees, customers, partners and executives. This is a leadership role that combines workplace operations, facilities management, executive support, budget management and business continuity. The role is responsible for ensuring the office operates efficiently, safely and professionally whilst supporting the evolving needs of a growing global business. The role will coordinate executive meetings, customer events and workplace initiatives, whilst leading the Office Assistant and managing suppliers, contracts, workplace services and operational budgets. The role will play a critical part in the continued expansion of the London headquarters, including future building expansion, workplace strategy and integration of additional business units. WHAT YOU'LL DO: - Lead the day-to-day operation of the London HQ, ensuring a safe, efficient and exceptional workplace experience for employees, customers and visitors - Line manage and develop the Office Assistant, providing leadership, direction and oversight of daily office activities and checks - Manage all workplace services including reception, hospitality, cleaning, catering, security, mail, office supplies, waste management and facilities maintenance - Develop and continuously improve workplace standards, processes and employee experience, especially around onboarding and engagement - Manage relationships with landlords, managing agents, building management and external suppliers - Own facilities contracts, service level agreements and supplier performance, ensuring value for money and high service standards - Plan and coordinate office refurbishments, workplace improvements, maintenance programmes, office moves and future building expansion projects - Lead workplace space planning, seating strategy and office utilisation to support changing business requirements - Manage operational budgets for the London office, including forecasting, purchasing, supplier payments and cost control - Negotiate supplier contracts and identify opportunities for operational efficiencies - Coordinate the space for Board meetings, customer visits, investor meetings and other executive events hosted at the HQ - Assist with the planning, design and delivery of office fit-outs, refurbishments, workplace improvements and expansion projects - Partner with the Executive Assistant team for ad hoc support for visiting leaders - Lead the London office onboarding and induction experience - Design and organise employee engagement initiatives, wellbeing activities, office celebrations and events - Lead on internal communications relating to workplace processes and initiaitves - Own the implementation and ongoing management of Health & Safety requirements across the London office, ensuring compliance with legislation and standards - Update workplace risk assessments and records as required - Coordinate workplace incidents, investigations and corrective actions, ensuring lessons learned are implemented - Maintain and coordinate emergency response procedures for the London office - Undertake additional projects and responsibilities as required WHAT YOU’LL BRING: - Calm under pressure: You remain cool as a cucumber no matter how many deliverables you are juggling at any one time. - Quality driven: You have a strong eye for the aesthetic, and set yourself and others (our team, vendors, venues, suppliers, subcontractors) the highest professional bar in all situations. - Clear and natural communicator: You bring people on a journey with you, you can sell the vision and have the confidence of your convictions to pitch ideas. - Willing to go the extra mile: You will genuinely strive to make Genius Sports the coolest workplace on the planet, and you curate a vibe where everybody cares for their surroundings and physical space. - Efficient and well organised: You need to have exceptional attention to detail and ability to keep on top of sometimes overwhelming amount of stuff. - Approachable: you will be championing a positive and proactive culture across the teams and departments in the office, taking onboard feedback, making recommended changes and communicating outcomes on initiatives. - Comfortable being fully office-based in London 5 days per week