Complaints Officer

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people, among the fastest-growing tech companies in the UK, profitable since 2017, backed by top investors including Balderton Capital and Goldman Sachs, loved by customers with high Trustpilot reviews. We’ve rebuilt major consumer finance products and are expanding into UK and US markets. Join if you want ownership across a broad remit, small teams, and in-house tech using AI. The role: Expand Auto complaints handling. You’ll build relationships with customers and other departments to understand friction points and reach fair decisions. Experience handling complex motor/secured complaints or automotive finance is preferred. Responsibilities include problem solving, evaluating evidence, prioritising workloads, clear communication, and managing third parties. Additional points if you have regulated motor finance experience, knowledge of Consumer Rights Act 2015, motor policies, and understanding of complex quality-related complaints. Your team’s objectives include resolving complaints promptly and ensuring excellent customer service. The Interview Process outlines steps from a phone screen to onsite interview. Life at Lendable highlights benefits like hybrid working, health cover, retirement savings, referral programs, meals, and sustainable commuting. Location: London/Kent; Employment Type: Full time; Location Type: Hybrid. For more information, speak to Talent Partner and apply.