Monthly
€4,702 - €5,860
Posted August 19, 2026 · 9 days agoLast seen August 27, 2026Est. expiry September 23, 2026
Customer & Product Support Associate
Associate, Customer & Product Support
3 years experience
How this salary compares
Salary Context: Customer & Product Support Associate
Hover or tap a row for full statistics (EUR / month on this chart).
All roles in Remote - United States
€6,945
€25,355
From job ad (Mid-Level)
€5,417
€6,750
Salary analysis
Compared with the selected benchmark ("All roles in Remote - United States"), this listing's salary midpoint is about 62% lower. The offer sits below the benchmark range (€6,945–€25,355). The listed pay band (€5,417–€6,750) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 10 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Remote - United States | €6,945/per month | €11,801/per month | €25,355/per month |
About the role
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. Our market intelligence platform combines AI-driven search with trusted content from various sources. We operate globally with offices in multiple countries and over 2,000 employees. Location: United States (Remote). Reports to: Team Lead, Customer & Product Support. About the Team: Customer & Product Support sits at the intersection of sales, customer success and technical support. We ensure prompt, knowledgeable responses and aim to maximize customer health and platform utilization.
Job Details
Responsibilities
- Deliver a world-class customer experience
- Act as first line of defense and escalation point
- Guide customers through features and functionalities
- Identify frequently asked questions to improve docs
- Partner with Customer Education on live training
- Provide impeccable customer support
- Troubleshoot and resolve queries via email and live chat
- Escalate tickets to appropriate teams
- Collaborate with Product and Engineering on feedback and requests
- Own level 1 support for internal channels
- Lead wider incident responses with SRE
- Be an expert on AlphaSense product and feature updates
- Contribute to onboarding and knowledge base content
- Lead on new features for beta testing
Requirements
- 3+ years of experience in client/product support
Skills & Technologies
Customer supportProduct knowledgeCommunicationTroubleshootingDocumentationKnowledge base
Benefits & Perks
Seen 1 day agoOpen Application
Financial overview
€28.2M
Revenue
€14.9M
Profit
53.0%
Profit margin
AlphaSenseOy · 216 open roles
Top locations: Remote - Global · 176 · Helsinki, Finland · 27 · London, UK · 2+9 other locations
| Location | Active listings |
|---|---|
| Remote - Global | 176 |
| Helsinki, Finland | 27 |
| London, UK | 2 |
| New York, USA | 2 |
| Singapore | 2 |
| Remote - Europe | 1 |
| Remote - Finland | 1 |
| Remote | 1 |
| New York, United States | 1 |
| New York City, United States | 1 |
| Bangalore, India | 1 |
| London, United Kingdom | 1 |
| Role type | Active listings |
|---|---|
| Software Engineer | 28 |
| Account Manager | 9 |
| Customer Success Manager | 6 |
| Product Manager | 6 |
| Compliance Analyst | 5 |
| Channel and Customer Research Associate | 5 |
| Sales Development Representative | 4 |
| Content Analyst | 4 |
| Product Designer | 4 |
| Account Executive | 4 |
| Human Resources Specialist | 3 |
| AI Platform Engineer | 3 |
| Analyst Development Representative | 3 |
| Principal Software Engineer | 3 |
| Analyst | 3 |
| Android Engineer | 3 |
| Network Engineer | 3 |
| Cloud Platform Engineer | 2 |
| Principal Design Engineer | 2 |
| Senior Manager | 2 |
| People Business Partner | 2 |
| Technical Program Manager | 2 |
| Design Engineer | 2 |
| Program Manager | 2 |
| Customer & Product Support Analyst | 2 |
| iOS Engineer | 2 |
| IT Support Analyst | 2 |
| Data Scientist | 2 |
| Sector Lead | 2 |
| Site Reliability Engineer | 2 |
| Manager | 2 |
| Associate Account Executive | 2 |
| Enterprise Account Executive | 2 |
| Head of Developer Experience | 2 |
| Operations Manager | 2 |
| Sales Development Manager | 2 |
| Pre-Sales Manager | 2 |
| Customer Support Specialist | 2 |
| Channel and Customer Research Sector Lead | 1 |
| Business Applications Security Engineer | 1 |
| Product Analyst | 1 |
| Senior Technical Program Manager | 1 |
| Talent Acquisition Partner | 1 |
| Senior Commercial Counsel | 1 |
| Security Operations Analyst | 1 |
| Revenue Accounting | 1 |
| Compliance Surveillance Analyst | 1 |
| Strategic Sales Manager | 1 |
| Director of AI Governance and Security | 1 |
| Analytics Engineer | 1 |
| Marketing Analyst | 1 |
| Customer Education Manager | 1 |
| Cloud Reliability and Recovery Engineer | 1 |
| Tax Associate | 1 |
| Strategic Account Leader | 1 |
| Account Management | 1 |
| Solutions Marketing Manager | 1 |
| Sales Enablement | 1 |
| Solutions Consultant | 1 |
| Senior Engineer | 1 |
| Equity Research Associate | 1 |
| Content Support Analyst | 1 |
| Strategic Account Executive | 1 |
| Customer Support Analyst | 1 |
| Payroll Director | 1 |
| Executive Assistant | 1 |
| Deal Desk Analyst | 1 |
| Head of Strategic Alliances | 1 |
| Marketing AI & Transformation Strategy Lead | 1 |
| Key Account Director | 1 |
| Equity Research | 1 |
| Account Director | 1 |
| Staff Engineer | 1 |
| Researcher | 1 |
| Legal Content and Data Director | 1 |
| Audio Visual Engineer | 1 |
| Program Management | 1 |
| Strategic Finance Manager | 1 |
| Team Leader | 1 |
| Pre-Sales Consultant | 1 |
| Growth Marketing Manager | 1 |
| Human Resources | 1 |
| Director of Global Real Estate and Workplace Experience | 1 |
| Director of Executive Recruiting | 1 |
| Marketing Manager | 1 |
| Senior Staff Software Engineer | 1 |
| Motion Designer | 1 |
| Financial Data Application Specialist | 1 |
| Product Platforms Engineer | 1 |
| Head of Broker Relations | 1 |
| Revenue Tools Specialist | 1 |
| Analyst Development | 1 |
| Senior Software Engineer | 1 |
| Deal Desk Contracting Manager | 1 |
| Client Research Manager | 1 |
| Sales Operations Analyst | 1 |
| Implementation Consultant | 1 |
| Data Analyst | 1 |
| Talent Community Member | 1 |
| People Operations Coordinator | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 162 |
| Senior | 12 |
| Manager | 3 |
| Executive | 1 |
Related Opportunities
📚
Remote Work in Finland (2026)
How common is fully remote work? Field and seniority splits from 16,700+ Finnish listings: hybrid, onsite, and what to expect in your search.
📚
Salary Transparency in Finnish Job Listings
Only about one in four ads include pay. Which industries disclose salaries, how junior vs senior compares, and what changes with the EU directive.
📚
Cool Finnish Tech Companies Working in English
Discover the coolest tech companies in Finland that embrace English as their working language.
📚
Best Job Websites in Finland
Discover the best job search websites in Finland for finding your next job.
🏢
More jobs at AlphaSense Oy
Explore all open positions at this company
🏭
Computer programming activities jobs
Explore Computer programming activities industry opportunities
📝
Open applications
Find open application positions
💻
Jobs requiring Customer support
Find jobs requiring Customer support
Discover more opportunities that match your interests and skills