Service Coordinator

Do you want to help build a first-class customer experience in Ruka's new experience service entity? We are looking for a Service Coordinator to ensure the smoothness of booking, customer service, and office processes for Ruka's experience and ski school unit. In this role, you are a key part of the customer service journey, ensuring that information, bookings, and services flow seamlessly between the customer, sales, and operational teams. You will work in close cooperation with service managers, guides, ski instructors, sales, and other units. You will enable the first-class success of experiences and ski school services by ensuring that bookings, customer communication, and daily coordination operate with quality and efficiency. In your role - you are responsible for processing and maintaining bookings for experience and ski school services together with other office staff. - you serve customers before, during, and after the service and actively identify upselling opportunities. - you ensure the accuracy of booking information in various systems and maintain product, price, and capacity information on websites and in booking systems. - you ensure that resource and schedule information is up to date and maintain implementation and run lists. - you act as an important liaison between sales, customer service, guides, ski instructors, and other units. - you collect and process customer feedback. - you prepare materials related to invoicing and produce reports to support operations. - you participate in the continuous development of customer service, booking, and office processes. We are looking for someone who - enjoys customer service and wants to produce a first-class customer experience. - works systematically and can manage multiple entities simultaneously. - operates with a sales-oriented approach and naturally identifies upselling opportunities. - communicates clearly and ensures that information reaches the right people at the right time. - works naturally in cooperation with different teams and stakeholders. - adopts new digital systems quickly and has experience using booking, customer service, or ERP systems. - communicates fluently in Finnish and English. Other language skills are considered an advantage. We also value - experience in the tourism, ski resort, or program services sector. - experience serving international customers. - understanding of capacity management and service booking production. - experience in omni-channel customer service and sales. - interest in developing the customer journey and service processes together with the rest of the organization. We offer you - a versatile and responsible role in a growing slope and experience service entity, with the opportunity to develop your own expertise. - the opportunity to play a central role in building a smooth customer and booking experience. - a professional and enthusiastic work community and support for succeeding in your work. - great hobby opportunities and staff benefits, especially regarding slope sports and exercise. Interested? Send your application, CV, and salary request to us by August 10, 2026, at the latest. The employment is permanent and full-time and begins as agreed, but no later than September 2026. The work requires working on-site in Ruka. We use the Ski Resort (Hiihtokeskus) TES and remuneration. We recommend submitting your application as soon as possible, as we interview applicants before the application period ends and will fill the position once a suitable person is found. Further information can be provided by Hanna Tauriainen, hanna.tauriainen@ruka.fi