Customer Success Engineer
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in New York, United States"), this listing's salary midpoint is about 5% lower. The offer still falls within the benchmark range (€5,152–€19,388). The listed pay band (€10,417–€12,917) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 5 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Success Engineer | €4,612/per month | €6,382/per month | €9,064/per month |
| All roles in New York, United States | €5,152/per month | €13,456/per month | €19,388/per month |
| From job ad (Mid-Level) | €10,417/per month | €11,667/per month | €12,917/per month |
As a member of our Customer Success team, you'll onboard, guide, and support customers as they adopt Swarmia into their daily work. You'll work closely with a small group of experienced technical Customer Success Managers and partner with Sales and Product to shape how we support fast growing startups and mid market companies in the region. Swarmia is designed to be flexible and opinionated, while still adapting to how different engineering teams work. You'll become a product and domain expert in engineering analytics and developer productivity, helping customers make better decisions about how they build software and run engineering teams. This is a hybrid role based in New York, with regular in-office collaboration.
Job Details
Responsibilities
- Own and manage a portfolio of mid market customers
- Lead onboarding, implementation and adoption to ensure customers reach value quickly
- Build strong relationships with engineering leaders and product teams
- Proactively monitor customer health and address risks before they escalate
- Run regular check ins focused on outcomes, not just product usage
- Identify expansion opportunities and partner with Sales when accounts grow
- Manage renewals for your book of business
- Collect and synthesize customer feedback to influence product decisions
- Help define scalable customer success processes as the company grows
Requirements
- You have three plus years of experience as a Customer Engineer, Sales Engineer, Solutions Engineer, Technical Account Manager, or Technical Customer Success Manager in B2B SaaS.
Benefits & Perks
Recruitment Process
- 1Intro call with recruiting
- 2Hiring manager interview
- 3Role play customer demo interview
- 4Final panel interview onsite in New York
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