Posted August 17, 2026 · 7 days agoLast seen August 23, 2026Est. expiry September 21, 2026
Customer Experience Specialist
Customer Experience Specialist – English & Mandarin
Foshan, China
Onsite · Customer Support
Full-time · Mid-Level
English, Mandarin
No People Management
No degree required
About the role
Role overview, responsibilities and requirements translated from the job posting.
Job Details
Responsibilities
- Deliver excellent customer service via phone, email, messaging
- Support customers across Agoda products
- Handle high volume inquiries
- Improve customer service through self-service initiatives
- Identify process improvements
- Communicate with Team Leaders/Managers
- Own customer issues including invoices
Requirements
- English and Mandarin fluency
- Customer service skills
- Excellent listening skills
- 35 wpm typing
- Willingness for 24/7 shifts
- Ability to work independently
- Integrity and confidentiality
- Fast-paced environment
- Office admin duties
Skills & Technologies
Customer serviceMultitaskingCommunicationEmpathyIntegrity
Education Level
No degree requiredSeen 22 hours ago
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