ServiceNow Platform Manager
Platform ownership across the ServiceNow stack, ownership of architecture, data model, integrations, security posture, and the technical roadmap. Drive adoption of modern ServiceNow AI capabilities and ensure scalability for a fast-growing global company. Oversee service domains ITSM, HRSD, CSM; coordinate with governance bodies and business stakeholders. Enable self-service and digital workflows via ServiceNow portal and mobile app; define KPIs and drive automation and performance management. Enforce platform guardrails, release cadence, change control; ensure security/privacy; manage contracts and vendor risk. Lead ServiceNow administrators and manage executive-level stakeholder relationships; report to the Director, Enterprise Service Management.
Job Details
Responsibilities
- Own the ServiceNow platform end-to-end — architecture, data model, integrations, security posture, and the technical roadmap.
- Define and execute the strategy for adopting modern ServiceNow AI capabilities.
- Oversee delivery across ITSM, HRSD, and CSM domains; coordinate with governance & business stakeholders.
- Run structured intake, roadmap planning, and delivery cadences across multiple domains.
Requirements
- Minimum 5 years managing ServiceNow or a comparable ITSM platform, preferably in a 10,000+ user environment.
- 3+ years of proven people management experience.
- Experience partnering with Security and IT stakeholders on vulnerability and compliance workflow outcomes.
Skills & Technologies
Education Level
Bachelor
| Location | Active listings |
|---|---|
| Helsinki, Finland | 3 |
| Remote - Europe | 1 |
| Kraków, Poland | 1 |
| Role type | Active listings |
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| Tax Analyst | 1 |
| Manager, Performance & Rewards | 1 |
| Manager, Workday & HR Technology Products | 1 |
| Enterprise Architect | 1 |
| Role level | Active listings |
|---|---|
| Senior | 3 |
| Executive | 1 |
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