Customer Support Specialist
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Budapest, Hungary"), this listing's salary midpoint is about 96% lower. The offer sits below the benchmark range (€6,183–€9,066). The listed pay band (€282–€339) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Support Specialist | €3,255/per month | €3,545/per month | €3,834/per month |
| All roles in Budapest, Hungary | €6,183/per month | €7,625/per month | €9,066/per month |
| Pay in our data — not quoted in ad (Mid-Level) | €282/per month | €311/per month | €339/per month |
The job posting is for a future opportunities pool in Customer Support at Epta International Budapest. This position provides exceptional service by promptly answering incoming calls and managing requests through customer portals and emails. They ensure efficient processing of jobs in the internal CMS, coordinate technicians' daily workloads, and maintain strong customer relationships. By monitoring open cases and collaborating with team members, they ensure customer expectations are consistently met and reports are accurately generated to support operational efficiency. A Bachelor's degree is preferred, with 1-3 years of experience in customer service, logistics, or operations; German and English proficiency is required. What We Offer includes a permanent role in Budapest, competitive salary, and growth opportunities.
Job Details
Responsibilities
- Deliver exceptional customer service by promptly answering incoming calls and addressing inquiries with professionalism
- Manage incoming requests through portals and email, ensuring timely acceptance and logging of jobs within agreed-upon timeframes
- Process requests seamlessly into the internal CMS, including customer jobs and out-of-hours requests, for efficient tracking
- Generate aftersales cases and schedule service appointments to enhance customer satisfaction and support
- Coordinate and optimize technicians' daily workloads, aligning with reactive, parts fitting, and maintenance requests to ensure efficient service delivery
- Log and assign maintenance visits accurately to maintain organized operations and support customer needs
- Regularly monitor and update open cases in both the internal CMS and customers’ websites, ensuring transparency and effective communication
- Foster strong relationships with customers through consistent and effective communication, primarily via phone calls, to build trust and loyalty
- Collaborate effectively with team members to ensure that customer expectations are consistently met and exceeded
- Communicate efficiently with subcontractors and other teams, facilitating smooth operations and timely issue resolution
- Verify proof of delivery documents to maintain high standards of accuracy and accountability
- Generate comprehensive daily and weekly customer reports, providing valuable insights to support operational improvements
- Create tailored ad-hoc reports to meet specific operational needs and enhance overall service efficiency
Requirements
- Bachelor's degree preferred, ideally in Business, Logistics, or related field
- 1-3 years of experience in customer service, logistics, or operations management
- Experience in a multinational company is a plus
- Proficiency in MS Excel and Outlook
- Familiarity with Salesforce and/or Lightfoot is beneficial
- Strong command of German and English
Skills & Technologies
Education Level
High school
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