Payments Department Business Analyst

Join us in building the best universal bank. Bigbank is an Estonian capital-based bank with a strong international reach, operating in nine markets. Our journey is about creating core banking services from scratch using modern technologies and next-generation platform, without legacy-system constraints. If you are excited about building something real and taking responsibility and impact, come help shape the future of everyday banking. How do you create value? You analyze and map payment service business processes and identify opportunities to develop and improve them. You gather, analyze and document business requirements for payment systems and schemes including SEPA, SEPA Instant, Target2, SWIFT. You collaborate closely with IT, product, risk management, AML, compliance and other related units to successfully implement payment service developments. You participate in shaping the payment services product development roadmap and help evaluate impact of new solutions on customers, processes and systems. You plan, coordinate and support user acceptance testing (UAT), ensuring solutions align with business objectives and agreed requirements. You draft system-ready business requirements, process descriptions, user stories and customer journeys to support development teams. You monitor payment service KPIs and SLAs and propose improvements. You explore payment market developments, regulatory changes and best practices and bring them into the organization’s daily work. You are a true expert in the team, with deep understanding of European payment schemes and standards (SEPA, SEPA Instant, Target2, SWIFT) and can translate business and technical needs into clear, actionable requirements. You can see the big picture while not overlooking important details, edge cases and risks. You are a strong partner to various stakeholders and can lead the requirements gathering and alignment process. You know back-office payment processes, including settlement, reconciliation and payment routing logic. You use data to support decisions and can see links between customer behavior and operational processes. You have a proactive mindset and constantly seek ways to improve services and processes. We offer opportunity to shape Bigbank’s everyday banking and payment services in an international environment. Your work will bring new and innovative payment solutions to customers in nine markets. You will work in a fast-growing field with new challenges and opportunities. You will work with ambitious, professional and supportive colleagues. At Bigbank we value independence, responsibility and good ideas and give you the chance to implement them. Interested? Great! Contact HR Partner for more information. ne le.kempi@bigbank.ee