Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in New York City, United States"), this listing's salary midpoint is about 53% lower. The offer sits below the benchmark range (€7,921–€9,896). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in New York City, United States | €7,921/per month | €8,909/per month | €9,896/per month |
Synthesia is the world’s leading AI video platform for business, with offices across Europe and the US. The CSR role involves frontline customer support, handling inquiries via email, chat, and social media, escalating complex issues to Tier 2 when needed, collaborating across teams, and maintaining customer data in Intercom and Salesforce. The ideal candidate has a high school diploma or equivalent, at least 1 year in technical support, excellent communication, a customer-centric mindset, multitasking ability, and proficiency with CRM software. The position offers a hybrid work arrangement for NY-based employees, a starting salary of $50,000, stock options, and comprehensive benefits including medical, dental, and vision coverage, a 401k, and parental leave.
Job Details
Responsibilities
- Respond to inquiries via email, chat, or social media
- Provide accurate information and support to resolve issues
- Identify and escalate complex issues to Tier 2
- Collaborate with technical support and leadership
- Record and maintain customer information in Intercom & Salesforce
- Meet KPI targets including CSAT and FRT
- Continuously improve product knowledge
- Provide feedback to improve processes
Requirements
- High school diploma or equivalent
- At least 1 year experience within a technical support environment
- Excellent verbal and written communication skills
- Customer-oriented mindset
- Ability to multitask and manage time effectively
- Good computer skills and experience with CRM systems (Intercom, Salesforce)
Skills & Technologies
Education Level
No degree required
| Location | Active listings |
|---|---|
| London, United Kingdom | 15 |
| Remote - Europe | 14 |
| Austin, United States | 1 |
| Remote - Global | 1 |
| Role type | Active listings |
|---|---|
| Product Designer | 3 |
| Strategic Customer Success Manager | 2 |
| Application Security Engineer | 1 |
| Senior Brand Designer | 1 |
| Solutions Architect | 1 |
| Solutions Consultant | 1 |
| Frontend Engineer | 1 |
| Product Manager | 1 |
| Research Engineer in Data | 1 |
| Applied Research Engineer | 1 |
| Staff Research Engineer | 1 |
| Engineering Manager | 1 |
| Role level | Active listings |
|---|---|
| Senior | 10 |
| Mid-Level | 2 |
| Manager | 2 |
| Expert | 1 |
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