Service Manager

As of 2 September 2025, Vivicta, former Tietoevry Tech Services, now operates as a standalone company under our new brand. We’ve officially launched Vivicta, your trusted Nordic transformation partner, making everyday easier through technology. Kick-start your journey in Microsoft Dynamics 365 service management and help customers get the most value from their business solutions. We are looking for a Continuous Service Manager to join our Microsoft Dynamics 365 team. In this role, you will help coordinate and develop ongoing services for Microsoft Dynamics 365 ERP and Customer Engagement solutions. Working alongside experienced delivery managers, consultants, architects and support specialists, you will learn how to ensure high-quality services, support customer success, and contribute to continuous improvement initiatives. With us you will be responsible for: - Coordinate and support Dynamics 365 continuous services, ensuring agreed activities are delivered on time and in line with SLAs and customer agreements - Act as the main point of contact for customers, building strong relationships through regular communication and proactive follow-up - Coordinate consultants, architects, technical specialists and support teams to ensure smooth service delivery - Monitor service performance, follow up on risks and issues, and drive continuous improvement - Prepare service reports, customer updates and service review materials, while supporting governance and action tracking - Support service transitions, incidents, change requests, releases, escalations and knowledge transfer activities - Grow your expertise in Dynamics 365, service management and modern Microsoft technologies while contributing to customer success We expect you to have: - Have experience in a customer-facing, service delivery, project coordination, ERP, or a similar role - Are organized, customer-focused, and comfortable managing multiple priorities - Have strong English communication skills, both spoken and written, and be able to clearly communicate service status, risks, and recommendations to international customers and colleagues - Enjoy working with customers, colleagues, and cross-functional teams in an international environment - Are proactive, solution-oriented, and able to stay calm in dynamic situations - Are curious about technology, have a growth mindset, and are eager to learn and develop your expertise in Dynamics 365, Power Platform, Azure, Copilot, and AI-enabled solutions - Experience with Microsoft Dynamics 365 and Customer Engagement (CE) solutions is an advantage, but not a requirement What we offer: - Working experience on an international level in a leading global IT company - Professional and personal development opportunities, including training and certifications - A culture guided by our GRIT values – Guts, Results, Integrity, and Team - Modern office environment, dynamic and friendly work atmosphere, flexible working hours and hybrid work model - Competitive remuneration 2000 - 2600 EUR monthly/gross* and benefits package (Premium health insurance which covers sports, dentistry, massages, medical treatments, additional days off and a lot more) *Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands.