Customer Success Manager

Skydio is the leading US drone company and the world leader in autonomous flight... We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Public Safety customers... Location: This role is ideally suited for candidates based in the Northwest United States and located near a major airport. The account focus will include OR, WA, ID, UT, MT, CO, KS, and NE, IA, MO, MN. How you’ll make an impact: - Build scalable processes for customer on-boarding and post sales success - Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services - Develops Healthy Customer Relationship through proactive support and cadence based follow ups - Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs - Create customer Loyalty through proactive support and account management - Advocate for Enterprise customers through deep understanding of their use cases and needs - Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology - Ensure expansions and renewals through proactive support - Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business What makes you a good fit: - Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement) - Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules - Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts - Experience with commercial Unmanned Aircraft Systems and related software development/deployment - Work directly with customers through proactive, metrics based engagement - Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew - Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion Requirements - A strong desire to learn, innovate, and adapt to a growing and changing environment - Willingness to travel approximately 40% - Ability to obtain a Part 107 certificate Compensation: The annual base salary range for this position is $120,000 - $160,000. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.